The Radisson Suite Hotel Oceanfront is looking for an experienced Hotel Front Desk Agent to work Part Time and serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Communicate hotel information clearly to the guests
• Updating room status based on maintenance and housekeeping 
• Multi-tasking communication with housekeeping and maintenance
• Respond to guest concerns in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean to accommodate guests’ needs
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Requirements

• Must have work experience as a Hotel Front Desk Agent
• Experience with hotel reservations software, Opera knowledge preferred
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills