At EAS Roofing, we pride ourselves on delivering exceptional service and creating positive experiences for our clients. We’re on the lookout for a dedicated and friendly Appointment Center Representative to join our team and help us continue providing top-notch support and organization.

Role Overview: As an Appointment Center Representative, you will be the first point of contact for our clients and customers. Your role will be essential in scheduling, rescheduling, and confirming appointments while providing a welcoming and professional experience.

Key Responsibilities:

• Client Interaction: Manage incoming calls and messages in a friendly and professional manner. Assist clients in scheduling, rescheduling, or canceling appointments as needed.
• Appointment Management: Maintain and update appointment schedules, ensuring accuracy and minimizing conflicts.
• Technology Use: Utilize our appointment scheduling software and other relevant systems efficiently. Troubleshoot basic tech issues and assist with software updates.
• Data Entry: Accurately input and maintain client information and appointment details in our system.
• Customer Service: Provide excellent customer service by addressing inquiries, resolving issues, and offering solutions in a courteous manner.
• Learning & Development: Stay updated with company procedures and industry best practices. Participate in training sessions to enhance skills and knowledge.

Qualifications:

• Friendly and Professional: Exceptional interpersonal skills with a genuine ability to connect with people and provide a positive experience.
• Responsible: Demonstrated reliability and punctuality, with a strong work ethic and attention to detail.
• Tech-Savvy: Proficiency with computers and technology, including experience with appointment scheduling software. Ability to quickly adapt to new tools and systems.
• Willing to Learn: Eagerness to grow and learn new skills, with an open mindset towards continuous improvement.

What We Offer:

• Supportive Environment: A friendly and collaborative team committed to your success.
• Training: Comprehensive training to help you excel in your role and advance in your career.
• Career Growth: Opportunities for professional development and career advancement within our company.
• Benefits: Heath benefits available, earned PTO days 

How to Apply: If you’re enthusiastic about this opportunity and meet the qualifications listed above, we’d love to hear from you! Please submit your resume and a brief cover letter explaining why you’re a great fit for this role!

Join us at EAS Roofing and be a part of a dynamic team dedicated to making a difference every day. We look forward to your application!