Responsibilities:  

• Act as the primary point of contact for prospective clients both on the phone and in the office, guiding them through the initial setup process; then monitoring communication through estimating, sales, and project initiation
• Collaborates with leadership and sales/production team to ensure accurate and comprehensive work order creation, project scheduling, and client consultations
• Oversee the administrative aspects of sales and project coordination, including the maintenance of job-tracking, CRM, and estimating software, to ensure accurate and timely information flow
• Responsible for all emails and inbound phone calls, directing callers to appropriate internal staff as needed
• Assist leadership in financial tasks, including expense tracking of receipts received, vendor and supplier bills, and record keeping  
• Provide updates to clients and team members on project status, schedule adjustments, and any other relevant information, maintaining professional and ethical communication standards
• Assist leadership in marketing efforts, including gathering client testimonies, monitoring social media accounts for business referral opportunities, contributing to industry expo setup/attendance, along with other assigned duties
• Responsible for organizing and maintaining a clean, well-ordered, and efficient office environment to support productivity and professionalism
• Additional administrative duties include but are not limited to maintaining mail received, coordination of team lunches, making bank deposits, and running additional errands as needed

 Required Knowledge, Experience, Education, and Training:

The skills required for optimal job performance include:

• Strong interpersonal skills with the ability to manage client and supplier relationships effectively
• Excellent communication skills, both written and verbal, with the ability to adapt messaging to match client needs and project requirements
• Self-motivated with a strong work ethic and the ability to creatively problem-solve

Experience & Education required:

• Proficient in Microsoft Office Suite; Google Suite
• Minimum of 3 years of experience in sales, customer service, office administration, or project coordination