Showit is in search of a full-time Support Pro who is friendly, empathetic, self-motivated and extremely patient through stressful situations. This person will be responsible for answering customer support questions via text chat. Prior experience with customer service in technology is preferred but not a must.
What You’ll Be Doing
Answer incoming support questions via text using our in-app communication platform (Intercom)
Provide appropriate documentation / training videos for our clients to help them solve common issues
If needed, troubleshoot specific customer issues and explain the solution
Make it fun! Send emojis and GIFs to customers to make the experience fun and unique.
Be a part of our "on-call" emergency contact schedule to answer off-hours website emergency requests
Provide support to users in our Facebook group
What You’ll Bring to the Table
Troubleshooting Skills - ie: Grandma calls you when she can’t figure out her new computer
Customer Service - ie: You can smile your way through a conversation with an angry customer
Computer Typing Proficiency - ie: You can type around 40 wpm
Problem Solving - ie: If you don’t know the solution to a problem, you get on Google and find it.
A Little Bit Crazy - ie: You’re not afraid to go against the flow and try new things in the name of making things better
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
