Showit is in search of a full-time billing and office administrator to join our growing team. We’re a small SaaS company offering a web-based drag-and-drop website builder that integrates heavily with WordPress. Applicants must have great attention to detail, and enjoy working within a team.

Key Results Area #1

Customer Billing

• Communicate with empathy and kindness; providing education and resolution to our customers

• Review and process customer subscription upgrades, downgrades, discount codes, referral codes, refunds, disputes, invoice requests, and cancellations

• Monitor Billing queue in Intercom, maintaining response time within 24 hours during workweek

• Maintain optimal configuration of customer billing software 

• Troubleshoot technical billing issues

Key Results Area #2

Office Administrator

• Manage computer inventory, including replacing damaged or outdated hardware and required trainings for equipment

• Act as liaison to third-party IT management

• Assist in managing relationships with office vendors, service providers, and landlord

• Receive, log, and resolve requests for office maintenance, supplies, and equipment

• Prepare conference rooms for meetings and events 

Position Type/Expected Hours of Work

This is a full-time position. Expected hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. (with an hour lunch break) in office, 40 hours per week at our Chandler office located off of Gilbert Road just south of the 202 freeway.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.