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Lickety Split Air, Plumbing, Electric is looking for an experienced HVAC Dispatcher to join our team. The HVAC Dispatcher will be responsible for scheduling and coordinating service calls for our technicians. You will work directly with the service technicians to prioritize calls and maximize revenue on every opportunity for the HVAC Department. You will act as a communication point for both our customers and our team members, so strong communication skills and a team player attitude are essential for the role.
The HVAC Dispatcher should be self-motivated and dedicated to providing a phenomenal experience for our customers. The ideal candidate will have strong organizational skills and the ability to work under pressure, handling a high volume of calls on a daily basis. If you are looking to jumpstart your career with a fast growing company in the St. Augustine area, we want to hear from you!
Maintain daily schedule of calls and prioritize calls that are most urgent
Monitor dispatch board
Manage the whereabouts and needs of technicians in the field
Confirm upcoming appointments for the department
Understand where each technician is most skilled and select the best tech for each call
Maintain strong communication between tech and dispatcher
Update customer database with complete and accurate information
Provide revenue reports as needed
Participate in ongoing professional training
Previous customer service/dispatch experience a plus
Ability to multitask and work under pressure
Self-motivated and able to prioritize multiple tasks
Strong communication skills, written and verbal
Ethical, responsible and trustworthy
Positive, patient and happy
Clean cut, helpful, friendly and professional
Familiarity with Service Titan software a plus
Ability to work as a team player and communicate well with customers
Medical, Dental and Vision Insurance
Holiday Pay, Paid Time Off (PTO) and Paid Sick Leave
Weekly Pay and Direct Deposit
Quality Materials and Equipment
