About Us:

Lickety Split Air, Plumbing, Electric is a leading company in the HVAC industry, specializing in providing excellent service to our customers. We take pride in our work and are committed to delivering efficient and effective solutions to meet the needs of our clients.

Job Summary:

We are seeking an experienced Operational Support Assistant to join our team. The ideal candidate will have a minimum of 3 years of administrative experience, be comfortable with Excel, and have a strong background in heavy data entry. Attention to detail and accuracy are crucial, as well as excellent follow-up skills and relationship-building abilities. The candidate should also possess exceptional people skills, specifically the ability to persuade and hold others accountable. Being tech-savvy and having a high sense of urgency are also essential.

Schedule:

4 day work week 

12 hour shifts

Responsibilities:

• Confirm all jobs and take appropriate action

• Collect and properly code all payments

• Ensure all contracts are signed by customers and stored appropriately

• Complete all finance and loan documents with customers

• Schedule work orders appropriately through the CRM

• Order materials for technicians

• Communicate all necessary information to the project manager

• Schedule follow-up appointments

• Accurately enter all invoices into appropriate spreadsheets

• Enter maintenance and warranty revenue for deduction

• Maintain accurate company sales data

• Occasionally assist with pulling permits or collecting required documentation

• Ensure all processes are followed

• Bring everything to a conclusion, leaving no loose ends

• Follow the company's debrief checklist on every call

• Perform any other assigned duties as necessary

Requirements:

• A minimum of 3 years of administrative experience

• Comfortable with Excel and proficient in data entry

• Ability to maintain an extreme level of accuracy

• Great follow-up skills

• Excellent relationship-building skills

• Strong people skills, specifically the ability to persuade and hold others accountable

• Tech-savvy

• Driven with a high sense of urgency

Interested candidates should submit their resume and cover letter to the email address provided. Only shortlisted candidates will be contacted for an interview. We are an equal-opportunity employer.