Lickety Split Air, Plumbing, Electric is looking for an HVAC Customer Service Representative to join our growing team. The HVAC Customer Service Representative will be responsible for handling customer communication, scheduling, answering phones and working side-by-side with our service techs to provide a great customer experience. On top of that, the HVAC Customer Service Representative will be responsible for the day to day operations of our front office and should have experience managing and prioritizing multiple tasks.

The ideal candidate will have previous customer service experience and a willingness to learn and take correction. Our office is incredibly supportive, positive, excited and driven. We want each and every person to be the best that they can be. The HVAC Customer Service Representative will play a big role in helping to move the company forward, so we are looking for a candidate who is excited to make an impact. We take pride in our work, our employees and our customers and are looking for a true TrailBlazer to join our team!

HVAC Customer Service Representative Responsibilities

• Manage customer communication through phone, text and emails

• Communicate with customers and help facilitate service scheduling

• Ensure a quality client experience by working with service technicians to execute service calls

• Answering phones and helping schedule calls with dispatch team

• Make sure all information is recorded accurately in customer database

• Communicate with clients in a friendly and professional manner while actively listening to their concerns

• Assist technicians with estimate review, keeping customers informed of when estimates can be signed and scheduled

• Offer support and solutions to customers 

• Other duties as requested 

HVAC Customer Service Representative Requirements

• Previous HVAC CSR experience preferred

• Familiarity with Service Titan software a plus

• Strong organizational and time management skills

• The ability to stay on task and meet deadlines

• Want to promote positive company culture and make improvements

• Ethical, responsible and trustworthy

• Positive, patient and happy

• Clean cut, helpful, friendly and professional

• Ability to work as a team player and communicate well with customers 

Benefits

• Medical, Dental and Vision Insurance 

• Holiday Pay, Paid Time Off (PTO) and Paid Sick Leave 

• Weekly Pay and Direct Deposit 

• Quality Materials and Equipment