At J&L Marketing we create tools, digital campaigns, and events that enable businesses to maximize sales.  J&L Marketing was recently awarded Google’s Highest tier:  Google Premier Status.  This accomplishment is earned by only the country's top 3% of Ad Agencies.  J&L Marketing is seeking a Client Services Specialist to join our team who listens intently, executes thoroughly, and provides first-class service to our clients. If you’re a self-starter with an innate desire to succeed, we encourage you to apply now.    

The account coordinator manages Client relationships with dealerships, OEMs, vendor partners, and all internal departments of the company while fulfilling each component associated with a direct marketing campaign. This position reports to the Director of Operations but works closely with the President, Sales Managers, Marketing Director, and Client Success Team.   

 Client Services Specialist Job Responsibilities 

• Manage customer relationships across the United States and Canada  
• Ensure quality control of contract entry and all marketing products  
• Adhere to standard operating procedure, state, federal, manufacturer, and company regulations  
• Marketing creation using Adobe InDesign, MailJet, and Strapi 
• Create all marketing for direct marketing campaigns, including but not limited to direct mail materials, event marketing materials, online banner ads, targeted emails, and landing pages  
• Fulfill premium, giveaway, vendor set up, and any other orders associated with marketing campaigns  
• Follow process documentation for each marketing campaign with documented timelines and service-level agreements    

Client Services Specialist Requirements

• Strong customer service mindset with the proven ability to enhance customer relationships   
• Proven ability to respond to high-stress situations and meet tight deadlines   
• Outstanding communication skills   
• Ability to work effectively with minimal supervision   
• Positive, team player attitude   
• Ability to multi-task   
• College degree preferred or related experience   
• Experience in the use of Adobe Creative Suite is a bonus

Additional Requirements

All qualified candidates must pass a background check and drug screen to be considered for the position. J&L Marketing provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, J&L Marketing complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  

Benefits

First-class benefits package including Health, Vision, Dental, 401K, Vacation Package, Fun, and Professional Work Environment!  

Work-Life

Rated Top 10 Best Places to Work in Louisville by Zippia.  Energetic and professional environment, fun company-sponsored events throughout the year.

More about J&L Marketing

J&L Marketing is a leading agency for digital and direct marketing campaigns for businesses that sell to consumers in competitive markets such as automotive, home services, food & beverage, and beyond. We create online tools, digital campaigns, and events to help our clients out-smart their competition ... not out-spend them. For over 30 years we have earned a world-class reputation for delivering results with brands such as BMW, Mercedes-Benz, Stellantis, Shell Oil, Fastline, Melinda’s Hot Sauce, Tom Drexler Plumbing, Penske, and many more!  

Job Type:  Full-time  

Pay:  $38,000 - $48,000 per year