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Customer Success Specialist - SaaS

2200 E Williams Field Rd Gilbert, AZ 85295 • Customer Service • Marketing • Sales • Full-Time

Salary Range:  $40000 - $55000 year

We are super excited to hire for another Customer Success Specialist. We are VIVAHR! We are a hiring software helping Small Business Owners build their teams and hire more efficiently. 

As a Customer Success Specialist, the key to success is having a charismatic personality, exceptional customer relationship abilities, and a love for sales. An outstanding retention specialist can enhance sales by forming strong bonds with clients.

If hired, you will be a part of the original customer success team at a rapidly expanding tech start-up in Phoenix. You will ensure customers have a successful start with our product, VIVAHR. This includes conducting walk-throughs, providing technical support, tracking metrics, and ensuring customers find value in using the software. You will be working with small to medium-sized businesses.

You will work closely with the marketing and software teams to help achieve our goals. Your customer feedback will be critical in ensuring that our product roadmap meets and exceeds customer expectations. Your duties will involve building relationships with clients through consultative techniques, providing customer service and support, answering inbound questions, creating proposals, and demonstrating the software.

Customer Success Specialist Responsibilities:

  • Analyzing customer behavior.
  • Customer demos
  • Gathering information about customer complaints.
  • Developing aggressive retention strategies based on customer feedback.
  • Negotiating with customers to renew contracts and retain business.
  • Meeting with the sales team to propose customer retention solutions.
  • Writing and presenting customer behavior reports.
  • Building positive relationships with customers and business associates.
  • Establish credibility and relationships with new and prospective customers
  • Managing tickets for customer service requests
  • Become an expert on hiring needs and pain points
  • Report to the COO of your KPIs weekly and monthly
  • Perform online and live demonstrations of the software and services
  • Help build the overall culture and brand value of VIVAHR by collaborating with our internal team and continuously looking for innovative ways to grow the company.
  • Support customers through various communication channels

Customer Success Specialist Requirements:

  • Bachelor's degree in sales, marketing, or a related field.
  • 2+ years experience in a similar role is preferred
  • Excellent customer service skills.
  • Strong conflict resolution skills.
  • In-depth knowledge of sales and marketing software.
  • Ability to remain calm and professional in stressful situations.
  • Advanced communication and interpersonal skills.
  • Empathy and patience.
  • Advanced organizational skills.
 
 

VIVAHR is a cloud-based applicant tracking system that helps small businesses find and hire the best talent. With VIVAHR, our customers can post jobs to 50+ job boards with one click, manage candidates from start to finish, collaborate with team members in real time, and much more. Whether companies are looking for their next rock star or need help building their dream team, VIVAHR has the tools they need at a price point that won't break the bank.

Our Core Values

Always Balanced

We foster a flexible and family-friendly work environment – we want our team to flourish in and out of work. We take our work seriously, but nothing is more important than family.

Be a Playmaker

A Playmaker's greatest joy is to see a team win. Playmakers can see beyond obstacles rather than setbacks; they see new learning opportunities. They have a clear vision and work relentlessly in the face of discomfort to achieve their objective. Playmakers raise the standard of work within the company and put other players in a position to succeed.

Create Lasting Relationships

We strive to make all decisions and measure each outcome on how well it benefits our customers and employees. Getting to know people personally builds trust, foundational to creating a high-performing team and atmosphere.

Believe!

You can't achieve challenging goals if you don't believe in yourself and the team. Belief doesn't have to be perfect; it just matters that it's there. Believe in believe.

Accountability OS

We don't pass the buck. We hold ourselves accountable for every single decision, regardless of the outcome.
"I love working at VIVAHR. The people here are great, and the company culture is unlike any other. I feel like I'm part of something special and constantly learning new things. The work is challenging, but it's also very rewarding. I'm proud to be a part of the VIVAHR team, and I can't imagine working elsewhere. Thanks for making VIVAHR such a great"

Danielle H.

"I have never worked for a company I loved as much as VIVAHR. When I started, I felt like I was part of a family. Everyone is supportive and friendly, and it feels like we are all working towards the same goal. I love the culture here- it's fun and relaxed but professional. And, of course, the product is fantastic. I am so proud to work for a compan"

James S.

Ryan N.

You may recognize VIVAHR’s founder and CEO, Ryan Naylor, from his appearance on SharkTank, reading about him on BusinessInsider, or speaking at several HR and marketing conferences covering his favorite topic, Culture Marketing. Ryan’s been an entrepreneur for 10+ years and has bared the pain of hiring and firing… the wrong people. Through those lessons, he found the power of building a business on core values, clear focus, and, most importantly, excellent company culture.

 
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