VIVAHR is a cloud-based applicant tracking system that helps small businesses find and hire the best talent. With VIVAHR, our customers can post jobs to 50+ job boards with one click, manage candidates from start to finish, collaborate with team members in real time, and much more. Whether companies are looking for their next rock star or need help building their dream team, VIVAHR has the tools they need at a price point that won't break the bank.
Always Balanced
We foster a flexible and family-friendly work environment – we want our team to flourish in and out of work. We take our work seriously, but nothing is more important than family.
Be a Playmaker
A Playmaker's greatest joy is to see a team win. Playmakers can see beyond obstacles rather than setbacks; they see new learning opportunities. They have a clear vision and work relentlessly in the face of discomfort to achieve their objective. Playmakers raise the standard of work within the company and put other players in a position to succeed.
Create Lasting Relationships
We strive to make all decisions and measure each outcome on how well it benefits our customers and employees. Getting to know people personally builds trust, foundational to creating a high-performing team and atmosphere.
Believe!
You can't achieve challenging goals if you don't believe in yourself and the team. Belief doesn't have to be perfect; it just matters that it's there. Believe in believe.
Accountability OS
We don't pass the buck. We hold ourselves accountable for every single decision, regardless of the outcome.
You may recognize VIVAHR’s founder and CEO, Ryan Naylor, from his appearance on SharkTank, reading about him on BusinessInsider, or speaking at several HR and marketing conferences covering his favorite topic, Culture Marketing. Ryan’s been an entrepreneur for 10+ years and has bared the pain of hiring and firing… the wrong people. Through those lessons, he found the power of building a business on core values, clear focus, and, most importantly, excellent company culture.
As a Customer Success Specialist, the key to success is having a charismatic personality, exceptional customer relationship abilities, and a love for sales. An outstanding retention specialist can enhance sales by forming strong bonds with clients.
If hired, you will be a part of the original customer success team at a rapidly expanding tech start-up in Phoenix. You will ensure customers have a successful start with our product, VIVAHR. This includes conducting walk-throughs, providing technical support, tracking metrics, and ensuring customers find value in using the software. You will be working with small to medium-sized businesses.
You will work closely with the marketing and software teams to help achieve our goals. Your customer feedback will be critical in ensuring that our product roadmap meets and exceeds customer expectations. Your duties will involve building relationships with clients through consultative techniques, providing customer service and support, answering inbound questions, creating proposals, and demonstrating the software.
Customer Success Specialist Responsibilities:
Customer Success Specialist Requirements:
