We are looking for a dynamic Customer Experience Associate to help us onboard customers and retain our core customer base. In this role, you will deal directly with our customers to find out their issues, how we may improve our products or services, and how to retain their business.
To be successful as a Customer Experience Associate, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales. A top-class retention specialist can ultimately improve sales by creating lasting bonds with customers.
If hired, you will join the founding customer success team at one of Phoenix's fastest-growing tech startups. In this role, you will work to ensure customers start their experience with success. You'll perform walk-throughs, tech support, and metrics to ensure every customer finds value in using VIVAHR. You'll be working with small and medium-sized companies.
You'll collaborate with the marketing and software teams to help us reach our objectives. You'll provide customer feedback to our internal team to ensure our product roadmap meets and exceeds customers' expectations. Your responsibilities will include using consultative techniques to build relationships with customers, customer service and assistance, assisting in inbound questions, proposal creation, and demonstrating the software.
Customer Experience Associate Responsibilities:
Customer Experience Associate Requirements:
VIVAHR is a cloud-based applicant tracking system that helps small businesses find and hire the best talent. With VIVAHR, our customers can post jobs to 50+ job boards with one click, manage candidates from start to finish, collaborate with team members in real time, and much more. Whether companies are looking for their next rock star or need help building their dream team, VIVAHR has the tools they need at a price point that won't break the bank.
Always Balanced
We foster a flexible and family-friendly work environment – we want our team to flourish in and out of work. We take our work seriously, but nothing is more important than family.
Be a Playmaker
A Playmaker's greatest joy is to see a team win. Playmakers can see beyond obstacles rather than setbacks; they see new learning opportunities. They have a clear vision and work relentlessly in the face of discomfort to achieve their objective. Playmakers raise the standard of work within the company and put other players in a position to succeed.
Create Lasting Relationships
We strive to make all decisions and measure each outcome on how well it benefits our customers and employees. Getting to know people personally builds trust, foundational to creating a high-performing team and atmosphere.
Believe!
You can't achieve challenging goals if you don't believe in yourself and the team. Belief doesn't have to be perfect; it just matters that it's there. Believe in believe.
Accountability OS
We don't pass the buck. We hold ourselves accountable for every single decision, regardless of the outcome.
You may recognize VIVAHR’s founder and CEO, Ryan Naylor, from his appearance on SharkTank, reading about him on BusinessInsider, or speaking at several HR and marketing conferences covering his favorite topic, Culture Marketing. Ryan’s been an entrepreneur for 10+ years and has bared the pain of hiring and firing… the wrong people. Through those lessons, he found the power of building a business on core values, clear focus, and, most importantly, excellent company culture.
