*Must speak English and Spanish fluently*

*Must have experience in the dental field*

The Front Office Coordinator is responsible for customer service, sales and helping coordinate a smooth, timely patient experience with scheduling, comfort, and payments.

Essential Duties and Responsibilities:

Selling treatment plans

Patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting

Following up on planned treatment

Promoting excellent customer service by all levels of the staff

Executes all filing and organizational systems for the practice

Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.

Support business goals by utilizing schedules effectively and supporting the practice revenue objectives.

Follow and demonstrate commitment to Sunrise Smiles’ policies, professional expectations, clinical service excellence, and outstanding patient service.

Other duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Education and/or Experience:

Knowledge of business and accounting processes usually obtained from an Associates or Bachelor’s degree in Business Administration, Accounting, or Health Care Administration. Experience may substitute for education.

Knowledge, Skills, and Abilities Required:

Knowledge and experience in all aspects of billing.

Knowledge of regulations related to Medicare, Medicaid, and commercial insurance.

Strong customer service skills

Skill in using healthcare software and computer systems

Multitasking skills

Problem-solving skills

Professional communication and presentation skills, including face to face, email, telephone, and video conference.

Knowledge of continuous process improvement concepts and practices

Ability to communicate professionally with dentists, hygienists, allied health staff, administrative staff, frontline staff, contractors, governmental agencies, insurance payers, patients, family members of patients, suppliers, and the general public, of all age levels from child to senior citizen.

Job Type: Full-time

Salary: $20.00 - $26.00 per hour

Benefits:

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Paid time off

Uniform allowance

Supplemental pay types:

Bonus pay

Work Location: One location