Red Oak Family Dental, a vibrant single doctor private practice located in Lake Elmo, MN, is excited to announce a new job opening for a Front Desk Assistant/Scheduler. This position is designed for individuals looking for part-time employment. We are committed to providing outstanding care to our patients and we look for members who value patient education, high-quality clinical dentistry, and treating each patient and team member like family. The available role involves supporting our clinic for 1-2 days per week to assist our current Front Desk Administrator.
This is not a remote job and requires the candidate to be physically present at the clinic. The role of a Front Desk Assistant/Scheduler is pivotal in establishing and maintaining the practice’s reputation by offering a warm, friendly, and efficient service to our patients and staff. If you have a passion to work in a healthcare setting that focuses on excellent patient service and compassionate care, this might be the perfect opportunity for you!
Duties and Responsibilities
- Management of daily patient schedules to ensure smooth operation of the practice.
- Answering phone calls, responding to patient inquiries, and scheduling appointments efficiently.
- Making proactive communication efforts, such as calls, to help fill the schedules in advance, ensuring optimal clinic operations.
- Greeting, welcoming, and checking in patients as they arrive, creating an inviting atmosphere.
- Facilitating the check-out process for patients after their appointments.
- Providing a quick overview and explanation of insurance benefits and estimates to patients, enhancing their understanding of dental care finance.
- Maintaining confidentiality and protecting patient information per HIPAA guidelines.
- Collaborating closely with other clinic staff to improve patient satisfaction and streamline front desk operations.
- Handling administrative duties such as filing, photocopying, transcribing, and faxing.
- Updating patient records and documentation with high accuracy in the practice management software.
Requirements
- Proven dental office experience as a Front Desk Assistant or similar role.
- Knowledge of dental terminology, procedures, and diagnosis.
- Strong organizational and multitasking abilities, with the capability to perform well in a fast-paced environment.
- Proficient with patient management software; Open Dental preferred, but training is offered.
- Excellent computer skills to manage records and necessary office software.
- Outstanding communication and interpersonal skills to interact competently with patients, families, and other team members.
- Friendly personality and a positive attitude that contributes to a conducive work environment.
- Ability to handle office equipment adequately.
- Patience and excellent listening skills to effectively deal with patients from various backgrounds.
- High school diploma; further certification in Office Management is a plus.
