A top Plumbing, Heating and Cooling company who truly values their employees is looking for someone who has a great attitude and loves talking to and helping people! They are looking for an enthusiastic Project Coordinator for their commercial division.  Are you the right match?!

Position Overview: We are looking for an exceptional Project Coordinator to help us achieve profitable revenue in our Commercial Service department.  The Project Coordinator will work as part of a dynamic and passionate team to ensure desired sales metrics are met. They will match the right technician to every job, helping achieve the company’s financial goals.

Responsibilities:

• Evaluate customer calls and assign the best technician to each service appointment
• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls
• Relay accurate information to technicians, ensuring proficient, quality customer experiences
• Serve as a dispatcher, managing the whereabouts and needs of every technician in the field
• Assist technicians with ordering parts and updating parts status to schedule when they arrive
• Ensure technicians have all parts necessary to complete a job before they arrive on site
• Record the results of each service call and create report summaries for senior management
• Be professional and establish customer rapport, encouraging repeat business
• Respond to customer requests, resolving issues and promoting the brand.
• Participate in ongoing training to boost sales and ensure quick, accurate dispatch of incoming orders
• Update customers throughout the day on the technician’s progress
• Available for night and weekend on-call shifts.

Key Skills:

• Proven track record in customer service.
• IT competent and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Passionate about service.
• Ability to build trust, diffuse conflict and hold others accountable.
• Engaging personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible and great attitude

Qualifications/Requirements:

• High School diploma required; Bachelor's degree preferred
• Required: Two (2) years of sales experience and/or training in customer service, data entry, HVAC, Plumbing and dispatch

They offer continuous training for professional development, medical, dental, vision, life, disability, 401k (with match), profit sharing, holiday, vacation and sick pay AND Free Breakfast Fridays!