Customer Service Representative

Washington, DC 20017 • Customer Service • Full-Time

Salary Range:  $16.00 - $17.00 hour

A top Plumbing, Heating and Cooling company who truly values their employees is looking for someone who has a great attitude and loves talking to and helping people! They are looking for an enthusiastic customer service representative for their residential division.  Are you the right match?!

Pay: $16-$17/hr + Commission

Position Overview: We are looking for a Customer Service Representative to be the voice of our company! Applicants must have at least 2 years’ experience in a fast paced, customer service environment where a large amount of phone calls were made/taken.

Responsibilities:

  • Field incoming calls
  • Book appointments
  • Educate customers on the excellent services the company provides
  • Engage the customer to incite loyalty
  • Provide world class customer service every day

 Key Skills:

  • Love helping Customers
  • Excellent oral and written communications skills
  • Motivated and energetic
  • Professional composure in varying situations
  • Ability to work well with others
  • Must be proficient in Excel, MS Word and Outlook

Qualifications/Requirements:

  • High School diploma required, Associate's degree preferred
  • Required: Two (2) years’ related experience and/or training in customer service, data entry, or other administrative positions

This is an in-office role, Monday-Friday with varying hours between 7:00 am - 5:00 pm and may include some weekends.

They offer medical, dental, vision, life, disability, 401k (with match), profit sharing, holiday, vacation and sick pay AND Free Breakfast Fridays!

Schedule:

  • 8-hour shift
  • Day shift
  • Monday to Friday 
 
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