Dental Patient Care Coordinator

Orlando, FL 32819 • Administrative • Customer Service • Healthcare • Full-Time

Salary Range:  $21.00 - $24.00 hour

*Must have dental experience*

Do you love helping people? Do you thrive in an fun environment where team-work is valued? You may be a fit for our growing dental practice. We are looking for a friendly, energetic Front Office Insurance  / Patient Care Coordinator.  

You will be responsible for working with insurance companies to verify patients’ benefits, as well as calculating and collecting outstanding payments from patients. You should be proficient in using the dental practice management software (Open Dental Preferred) to update each patient’s file, run and monitor weekly and monthly reports to verify insurance payments received, and upload completed insurance forms into patients’ electronic files. In addition, Patient Care coordinator duties include inputting patient information into our computer system, answering patients’ inquiries, and coordinating their treatment. Our ideal candidate will be eager, energetic, team-driven, keen attention to detail and a quick learner.

To be successful in this role, you should work closely with patients, explain their treatment and benefits to them, communicate any insurance concerns, and manage any insurance disputes. An outstanding Patient Care Coordinator should achieve excellent customer service, and share a professional relationship with insurance companies to ensure success in balancing patient benefits with insurance payments. In addition, be a friendly face at the front desk to greet patients, build relationships, check in, and work with the Treatment Coordinator to help manage and fill production and hygiene on the schedule accordingly.

Patient Care / Treatment Coordinator Responsibilities:

  • Verifying the patient’s health insurance benefits.

  • Explaining insurance benefits to patients.

  • Entering data using dental practice management software.

  • Generating reports for all activities.

  • Posting payments made by patients.

  • Following up on non-paid insurance claims.

  • Managing late payments and overdue accounts.

  • Entering Explanation Of Benefits

  • Processing insurance payments and refunds.

  • Uploading completed insurance verification forms.

  • Monitoring weekly, monthly and quarterly reports to confirm payment from clients and insurance companies.

  • Welcoming and greeting patients into the office.

  • Scheduling and coordinating appointments.

  • Treatment planning and presenting.

  • Insurance coordinating

  • Getting the dental staff’s charts and daily routines ready.

  • Updating patients' data.

  • Setting up follow-up appointments and sending out appointment reminders.

  • Verifying payment methods and collecting money as necessary.

  • Verify patient's insurances, submit insurance claims and send billing statements.

  • Answering phones, photocopying, filing, and faxing are examples of common office chores.


  • At least 1 year of general dentistry experience

  • Experience with a variety of computer duties (Open Dental experience preferred)

  • Communication skills, both written and vocal.

  • A proven track record

  • Knowledge of dental insurance

  • Knowledge of dental terminology and proficient in dental procedures

  • Manage and maintain a clean working environment.

A top-performing candidate will do all jobs in such a way that the dental office runs smoothly. Apply NOW!

Pay: $21+ per hour depending on experience and knowledge. 

**  + Monthly Bonus based on performance **

Hours of Operation:

  • Monday - Thursday 7:00am - 5:00pm

  • Friday: flexible admin hours available


  • Dental Benefits

  • Sick Pay

  • Vacation Pay

  • Holiday Pay

  • Bonus

  • Flexible schedule (no weekends) 

Don't miss out on this great opportunity. Apply today!

*Must have dental experience*

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