Hiring for An Administrative / Dispatch Position for our exterior service company. The Administrative / Dispatch Agent attracts potential customers by answering phone, text, and form inquiries in professional, courteous, and friendly manner. Builds and schedules work orders, based on geographic and capacity guidelines. Provides general product and service information. Processes requests for estimates & work orders, prepares correspondence / email responses for customer inquiries, schedules estimates & work orders and fulfills customer needs to ensure customer satisfaction.Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision of the Office Manager to ensure excellent service standards and maintain high customer satisfaction.Job functions:Provide professional, courteous, and friendly communications, email, and text interactions with customers.Utilize computer and telephony technology to manage large volumes of incoming calls, texts, forms, and email inquiries.Accurately capture pertinent customer information and enter in CRM system to create lead / account.Ability to understand geographic territories, as well as, capacity targets for optimized route schedulingRecommend potential products or services by collecting customer information and analyzing customer needsHandle complaints with empathy and professionalism; based on processes, refer to appropriate lead for final resolution.Keep records of all customer contact by entering contact notes for all interactions in CRM system.Meet personal/team targets and KPIs for call handling, email / form responsiveness and customer interaction observations.Adhere to communication procedures, scripting, guidelines, and policies.Ability to perform miscellaneous office tasks, as needed.Build sustainable relationships of trust through open and interactive communication.Interact with all employees / colleagues with professionalism. Why UsBiweekly paycheck - Direct deposited on FridaysWe do NOT Micro-Manage- We train and support! You execute!Some RequirementsProven customer support experienceStrong telecommunication & computer skills and active listeningAbility to work in high demand (i.e., call, text, form & email) environment Familiar with data entry into CRM systems Trained and experienced in Google Sheets, Excel, and building spreadsheetsClient oriented, with the ability to adapt/respond to different types of customer personalities / inquiries.Ability to multi-task, prioritize and manage time effectively.Solid teamworking skills and willingness to accept / provide coaching.High school diploma or equivalent; college degree preferred.Administrative & Dispatcher top skills & proficiencies:Quick learnerExcellent Telephony & Computer SkillsActive listening SkillsMultitasking abilitiesAbility to Work Under PressurePatienceNegotiationPositive AttitudeAttention to DetailPeople OrientedOrganizational SkillsAdaptabilityQuality Focus
