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Office Admin & Dispatch

637 Keith Lane Owings, MD 20736

Hiring for An Administrative / Dispatch Position for our exterior service company. 

The Administrative / Dispatch Agent attracts potential customers by answering phone, text, and form inquiries in professional, courteous, and friendly manner.  Builds and schedules work orders, based on geographic and capacity guidelines.  Provides general product and service information.  Processes requests for estimates & work orders, prepares correspondence / email responses for customer inquiries, schedules estimates & work orders and fulfills customer needs to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area.  Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision of the Office Manager to ensure excellent service standards and maintain high customer satisfaction.

Job functions:

  • Provide professional, courteous, and friendly communications, email, and text interactions with customers.
  • Utilize computer and telephony technology to manage large volumes of incoming calls, texts, forms, and email inquiries.
  • Accurately capture pertinent customer information and enter in CRM system to create lead / account.
  • Ability to understand geographic territories, as well as, capacity targets for optimized route scheduling
  • Recommend potential products or services by collecting customer information and analyzing customer needs
  • Handle complaints with empathy and professionalism; based on processes, refer to appropriate lead for final resolution.
  • Keep records of all customer contact by entering contact notes for all interactions in CRM system.
  • Meet personal/team targets and KPIs for call handling, email / form responsiveness and customer interaction observations.
  • Adhere to communication procedures, scripting, guidelines, and policies.
  • Ability to perform miscellaneous office tasks, as needed.
  • Build sustainable relationships of trust through open and interactive communication.
  • Interact with all employees / colleagues with professionalism. 

Why Us

  • Biweekly paycheck - Direct deposited on Fridays
  • We do NOT Micro-Manage- We train and support! You execute!

Some Requirements

  • Proven customer support experience
  • Strong telecommunication & computer skills and active listening
  • Ability to work in high demand (i.e., call, text, form & email) environment 
  • Familiar with data entry into CRM systems 
  • Trained and experienced in Google Sheets, Excel, and building spreadsheets
  • Client oriented, with the ability to adapt/respond to different types of customer personalities / inquiries.
  • Ability to multi-task, prioritize and manage time effectively.
  • Solid teamworking skills and willingness to accept / provide coaching.
  • High school diploma or equivalent; college degree preferred.

Administrative & Dispatcher top skills & proficiencies:

  • Quick learner
  • Excellent Telephony & Computer Skills
  • Active listening Skills
  • Multitasking abilities
  • Ability to Work Under Pressure
  • Patience
  • Negotiation
  • Positive Attitude
  • Attention to Detail
  • People Oriented
  • Organizational Skills
  • Adaptability
  • Quality Focus

Details

Location: Owings, MD
Employment Type: Full-Time
Salary: $17 - $25 /per hour
Skill Level: Entry Level
Functions: Administrative, Customer Service
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