Data Tek is looking for an experienced Level II IT Technician to provide full IT support for our customers while providing high quality customer service. The Level II IT Technician will be responsible for troubleshooting, identifying and investigating technical issues while providing resolutions to user questions and problems. You will need to diagnose issues and provide solutions for our clients while building strong relationships and helping to retain our customers. The ideal candidate is someone who is looking to advance their career in IT and is proficient in both their technical and customer support abilities so we can provide a great customer experience. 

With over 25 years of experience, Data Tek provides custom solutions that leverage leading edge, cost effective technology. We provide services including IT support, website design, SEO and server hosting. With our focus of providing the best possible service, Data Tek gives its customers the service they need so they can focus on other things.

Level II IT Technician Duties & Responsibilities

• Provide a superior customer experience by communicating in a positive, friendly and empathetic manner
• Possess the technical expertise required to effectively communicate and troubleshoot product issues
• Identify, investigate and provide solutions to client questions and concerns
• Make follow up calls to customers as needed
• Listen attentively to customer needs and and maximize opportunity to build strong customer relationships  

Level II IT Technician Requirements

• 3-5 years technical support experience
• In office position
• Must be located in the East Valley and able to travel within that area
• Must have reliable method of transportation
• Strong written and verbal communication skills
• Strong critical thinking skills and ability to troubleshoot complex technical issues