A Small World Pediatric Dentistry

Job Description

A Small World Pediatric Dentistry, a bustling family-centered pediatric dental practice, is excited to announce an opening for a Receptionist. This role is ideal for an individual who thrives in a vibrant environment and is keen to manage the daily interactions essential to a medical office setting. Through direct engagement with patients and meticulous attention to the specifics of reception responsibilities, the candidate will play a critical role in maintaining the smooth operation of our practice.

This is a full-time position located at our main office. Candidates should note this is not a remote job, and reliable attendance on-site is essential for carrying out the duties associated with the role.

Duties and Responsibilities

• Greet patients and visitors in a courteous and friendly manner.
• Answer incoming calls, schedule appointments, and manage patient queries with professionalism.
• Maintain and organize patient records with the utmost confidentiality.
• Ensure that the waiting area remains clean and organized at all times.
• Handle patient check-ins and check-outs efficiently.
• Collect and process payments and co-pays from patients.
• Confirm upcoming appointments and recalls to minimize no-shows.
• Manage office inventory and supplies, restocking as necessary.
• Facilitate effective communication between patients, family members, and dental staff.
• Uphold the practice’s protocols and policies at all times.
• Participate in administrative meetings to suggest methods to improve customer satisfaction and office efficiency.
• Maintain a professional appearance and conduct at all times in the office.

Requirements

• High school diploma or equivalent; further certification in Office Management is a plus.
• Proven experience in a dental or medical office setting is advantageous, though not strictly required.
• Strong communication and interpersonal skills.
• Ability to operate standard office equipment, including phone systems, copiers, and fax machines.
• Proficiency in Microsoft Office and other office productivity tools, with aptitude to learn new software and systems.
• Flexible schedule, with the ability to work early mornings, evenings, or weekends as required.
• Effective time management skills and the ability to multitask.
• Attention to detail is crucial.
• Ability to handle stressful situations professionally and calmly.
• Comfort in working with children and families from diverse backgrounds.