Service Manager - Luxury Apartments

We are excited to announce an opening for a full-time Service Manager in our Luxury Apartments. This pivotal role is designed for a dedicated individual with a knack for high-quality service delivery and operational efficiency. Based at our vibrant property locations, this opportunity provides the chance to steer maintenance operations within a luxe living environment. Please note, this position is not a remote job and requires the manager to be onsite.

As a Service Manager, you will ensure the safety, comfort, and satisfaction of our residents by maintaining the physical and aesthetic standards of the property. You will also be handling prompt and effective solutions to maintenance-related issues. Your role is crucial in fostering an environment where luxury meets convenience and where our residents feel truly at home.

Duties and Responsibilities

• Supervise and lead a team of maintenance technicians, assigning tasks, and providing guidance to ensure efficient and effective maintenance operations.
• Conduct regular inspections of the property to identify maintenance needs, safety hazards, and areas requiring repair or improvement.
• Prioritize and schedule maintenance requests, work orders, and preventive maintenance tasks to minimize downtime and disruptions for residents.
• Perform and/or oversee the diagnosis, repair, and maintenance of mechanical, electrical, plumbing, HVAC, and other building systems and equipment.
• Troubleshoot equipment malfunctions and coordinate with external vendors or contractors as needed to ensure timely resolution of issues.
• Maintain accurate records of maintenance activities, including work orders, inventory levels, and equipment warranties.
• Ensure compliance with all applicable safety regulations, building codes, and company policies and procedures.
• Conduct regular safety inspections and trainings for maintenance staff to promote a culture of safety awareness and adherence to best practices.
• Respond promptly to emergency situations, such as fire alarms, floods, or power outages, and implement appropriate measures to mitigate risks and ensure resident safety.
• Manage maintenance supplies, tools, and equipment inventory, ensuring adequate stock levels and proper storage to support maintenance operations.
• Monitor maintenance expenses and assist in the development and management of the maintenance budget, identifying opportunities for cost savings and efficiencies.
• Provide excellent customer service to residents by addressing maintenance requests promptly and professionally, communicating status updates and resolutions as needed.
• Foster positive relationships with residents through courteous and respectful interactions, demonstrating a commitment to meeting their needs and exceeding their expectations.

Requirements

• High school diploma or equivalent; trade school certification or relevant technical training preferred.
• Minimum of 3-5 years of experience in maintenance management, preferably in the property management or multifamily housing industry.
• Strong knowledge of building systems and equipment, including HVAC, plumbing, electrical, and mechanical systems.
• Supervisory experience with the ability to lead, motivate, and develop a team of maintenance technicians.
• Excellent problem-solving skills and the ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of safety regulations, building codes, and maintenance best practices.
• Proficiency in computerized maintenance management systems (CMMS) and Microsoft Office Suite.
• Strong interpersonal and communication skills with a focus on customer service.