Surf Apartments is a premier multi-family residential community committed to providing exceptional living experiences to our residents. We pride ourselves on our high customer service standards, well-maintained facilities, and vibrant community atmosphere.

Our Values:

• Positivity: At KLOTZ, we cultivate a hyper-positive environment, minimizing negativity. Team members actively contribute to this environment, ensuring a positive approach to all situations and interactions.
• Solution-oriented: When faced with challenges, we view them as opportunities to learn and improve. We systematically document issues, devise action plans, set timelines, manage budgets, commit to actions, and implement solutions.
• Pursuit of Excellence: We dedicate ourselves to the intense and relentless pursuit of excellence and accomplishment. We believe that genuine happiness and fulfillment stem from continuous achievement and improvement, achieved by doing the right things, right.
• Transparency and Candor: We are committed to being honest, open, and direct in all of our dealings, fostering trust and allowing us to demand the same in return. We adhere to moral and ethical principles that surpass industry standards, ensuring our actions are rooted in integrity.
• Dedication to Outperform: We outperform the expectations of our residents, partners, investors, shareholders, and fellow team members through unwavering dedication and exceptional service.
• Leadership: We provide clear guidance and direction, aligning with our culture and core values to realize our vision and purpose.
• Financial Strength: We maintain financial strength to achieve our vision and sustain our organization’s growth.

Job Summary:

The Assistant Property Manager will support the Property Manager in the daily operations of Surf Apartments. This role involves a wide range of responsibilities, including tenant relations, leasing, administrative tasks, and property maintenance coordination. The ideal candidate will possess strong organizational and communication skills and have a passion for providing excellent customer service.

Key Responsibilities:

1. Tenant Relations:
   • Assist with managing tenant communications, addressing inquiries, and resolving complaints promptly and professionally.
   • Foster positive relationships with residents to enhance community satisfaction and retention.
2. Leasing and Marketing:
   • Support the leasing process by showing units, processing applications, and executing lease agreements.
   • Assist with marketing efforts to attract prospective tenants, including online listings, social media posts, and community outreach.
   • Conduct market research to stay informed about current rental rates and market trends.
3. Administrative Duties:
   • Maintain accurate and organized records, including tenant files, lease agreements, and maintenance requests.
   • Assist with rent collection, prepare daily bank deposits, and issue late payment notices as needed.
   • Prepare and distribute tenant correspondence, such as notices, newsletters, and announcements.
4. Property Maintenance:
   • Coordinate maintenance requests and ensure timely and satisfactory resolution of issues.
   • Conduct regular property inspections to identify and address maintenance needs and ensure the property meets safety and cleanliness standards.
   • Liaise with maintenance staff and external contractors to schedule repairs and maintenance work.
5. Financial Management:
   • Assist with budgeting and financial reporting as directed by the Property Manager.
   • Monitor expenses and assist in maintaining cost-effective operations.
6. Team Collaboration:
   • Work closely with the Property Manager and other team members to ensure smooth operation of the property.
   • Provide support during peak times, such as lease renewals and move-in/move-out periods.

Qualifications:

• High school diploma or equivalent; Associate degree in a related field preferred.
• Minimum of 2 years of experience in property management, real estate, or a related field.
• Strong customer service and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and property management software.
• Knowledge of local landlord-tenant laws and fair housing regulations.
• Ability to work flexible hours, including weekends and evenings, as needed.

Physical Requirements:

• Ability to walk, stand, and sit for extended periods.
• Capability to lift and carry up to 25 pounds.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A supportive and dynamic work environment.