Assistant Property Manager- Oaks at Normandy

Jacksonville, FL 32233 • Administrative • Customer Service • Property Management • Full-Time

Salary Type:  DOE

Oaks at Normandy offers high-end amenities paired with beautifully designed floorplans, elegant landscaping, and superior service. Our community features picturesque lake views, an inviting clubhouse, and a resort-style pool. Both our residents and our team enjoy the convenience of shopping and major interstates minutes outside of the community. Discover your new career today at Oaks at Normandy!

The company offers numerous options to help its employees achieve their financial, professional, and wellness goals including:

  • Medical, dental, and vision insurance options
  • Paid time off
  • Company-provided life insurance policy
  • Performance-based incentive programs
  • Career development and opportunities for advancement

Key Responsibilities

  • Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables.
  • Operates the property management software and completes transactions by entering all required fields correctly and by completing updates and back-ups to ensure the integrity of the system.
  • Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
  • Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
  • Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings.
  • Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
  • Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
  • Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.
  • Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed.

Must have: 

  • Candidates must have access to an insured personal vehicle and a valid Driver’s License.  
  • 2+ years of experience in the Property Management industry.  
  • Must be enthusiastic, creative, and able to think both strategically and tactically.  
  • Demonstrated proficiency in Office Suite tools. 
  • Property Management Software, experience with Rent Manager is a huge plus!
  • Possess or is willing to obtain ARM, CAM, NALP certifications as part of your professional development.
  • Reminder -Please complete the questionnaire as part of your application process.

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