JOB DESCRIPTION – Community Manager

Who we are: We are a property management company, owners, and operators of several Multifamily/Apartment assets throughout the Southeast and in our sights is an intense mission to dramatically change the way we function, communicate, engage, evaluate, execute, course correct, and think about our organizational growth, operations, and management. We operate a vertically integrated real estate investment platform with a group of wholly owned subsidiaries that includes real estate brokerage, mortgage banking, property management, development, construction, investment banking, insurance/risk, marketing/advertising, and architecture efforts that both support our own investment strategies as well as serve the 3rd party marketplace. We possess an insatiable desire for growth, accomplishment and making the impossible happen – to be successful here, you must be too!

Who we seek: We are igniting an effort which is nothing less than a drastic transformation of our entire approach and thought process around Real Estate Investment, Management, Development and Operational excellence and at the center of this transformation is a key resource – You!  You are an experienced change agent and is relentless in your pursuit of organizational excellence. This role will not only help grow our portfolio but will be a key player to the organization.  As leaders, we empirically believe in our people, we dramatically want the best for our people and enthusiastically expect the best from of our people!

In your DNA will be a fire that burns, and the result is an Insane passion and high energy for

creating change, improvement, and the natural incapability of accepting below bar standards, mediocrity, or anything less than the best. We need the right Development Manager and are investing heavily in our mission to grow. If you are up for the challenge, we want to engage with you!  If you truly consider yourself up to our challenge and are prepared to demonstrate how and why – we are ready, Impress us!

Working with us, you'll be challenged daily as we foster an environment of personal and professional development. You will have the full support of our entire team as you improve yourself, work harder and faster than ever before taking your skillsets and ability to levels never thought possible. Our multi-layered leadership team will welcome your feedback, initiative and innovation and while providing guidance as you approach your role as if it were your own business.  We encourage and embrace the entrepreneurial spirit helping people live up to their true potential. Are you up to the challenge?

In order to be considered for this exciting opportunity – You must provide the following:  1) Your resume 2) Are you Local? Or willing to permanently relocate? 3) Your Desired Salary/Compensation  4) When can you start?

Defined Role: 

This position is responsible for the financial success of one or more properties by carrying out the primary responsibilities below.  

The ideal candidate is a self-starter, communicative, reliable, prides themselves on excellence, thrives in a fast-paced and goal-driven environment. Professional appearance and conduct is imperative. You seek to be a key contributor within a culture that is committed to delivering innovation. You take great pride in developing a team of engaged professionals who have the same goal. 

Primary Responsibilities: (may include but not limited to)

• Organize and hold resident relations and events.
• Promptly and professionally handle resident concerns.
• Responsible for property & team KPIs.
• Conduct monthly market survey and recommend competitive budget driven rents.
• Conduct property inspections monthly with a focus on safety and curb appeal.
• Orchestrate lease renewals to meet budgeted goals.
• Develop marketing ideas that drive traffic. 
• Perform budget and accounting functions as relates to the financial success of the property.
• Collect and post rents.
• Ensure all onsite employees adhere to Fair Housing guidelines.
• Maintain accurate monthly commissions where applicable.
• Ensure property delinquency does not exceed budget.
• Responsible for filing of evictions on time within policy guidelines.
• Ensure all service requests are being handled in accordance with our 24/7 White Glove Maintenance Policy.
• Document all communication with residents and vendors in Rent Manager.
• Develop, mentor, train, and manage the site team.
• Scheduling of vendors as needed to reduce vacancy loss.
• Order supplies strategically and within budget.
• Prepare monthly reporting on property performance.
• Prepare annual budgets and manage the property in accordance to such.
• Perform property responsibilities in a manner to meet or exceed budgeted NOI.
• Serve notices as necessary.
• Maintain budgeted occupancy.
• Assist Maintenance Supervisor with supervising of the maintenance team and scheduling of maintenance activities.
• Assist Maintenance Supervisor with determining weekly unit make ready’s. 
• Communicate assignments and major tasks to office and maintenance team.
• Monitor the work progress of maintenance employees and determine whether additional assistance or instruction is needed.
• Conduct employee performance evaluations and counseling as needed.
• Recruit and interview potential team members.
• Evaluate service requests and monitor completion.
• Assess the training needs of the office and maintenance team and continuing education.
• Responsible for ensuring that all team members are operating within OSHA standards and company safety policies at all times.
• Continuously monitor and maintain cleanliness and curb appeal of the property.
• Coordinate and schedule preventative maintenance for the property.
• Assist with property emergencies, including emergencies arising due to hazardous weather conditions.
• May be required to run errands or make deliveries outside of the property.
• Any other job-related activities requested by immediate supervisor.
• Obtain bids and negotiate as needed.
• Review move-in documents.
• Review contracts.

Preferred Qualifications

• 2+ years of property management experience
• Valid Driver’s License
• Reliable transportation
• ARM, CAM, NALP, etc certifications
• Dependable and ability to work under pressure
• Flexible schedule-On call and weekend rotation
• Exceptional communication skills
• Self-motivated with strong time management skills, and attention to detail
• Ability to develop and maintain courteous and effective working relationships 

• Computer skills: Outlook, Word, Excel, SharePoint
• Ability to think both strategically and tactically
• Excellent problem-solving abilities
• Ability to multi-task 
• Positive attitude
• Ability to work independently on projects and collaborate as a team player
• Demonstrates a positive attitude and always displays a friendly and courteous attitude towards residents and other team members. 
• Must be able to pass a drug screen and background check

Physical Requirements

• This position may include long hours spent walking, bending, lifting, climbing, reaching, and stretching.
• Extensive mobility and excellent physical condition. 
• Ability to lift 60lbs as necessary.
• Ability to operate necessary hand tools to make repairs.
• Ability to kneel, crouch, climb, crawl, walk across rooftops, vacuum, move furniture as needed, complete physical inspections, show apartments, etc. 
• Ability to drive to and from jobs sites.
• Tolerance to all extremes of hot and cold weather.
• Repetitive motion of hands, wrists, and elbows may be required. 
• May be involved with occasional exposure to moving mechanical parts, fumes, toxic, or caustic chemicals, and the risk of electric shock. 
• May be exposed to elevated noise levels.