Piroshky Piroshky, a PNW based company serving original recipes and handmade products for close to 30 years. Our doors first opened in Seattle's historic Pike Place Market in 1992, offering a unique food experience to both locals and travelers alike. We prize the special connection we have with our customers who visit us time and time again. After acclimating through the crisis in 2020, our company now offers a variety of ways for our fans to enjoy our offerings even when they are unable to make it to our bakery. From Pop up spots throughout the state of Washington, Oregon and California, to Missouri and Washington DC and Texas, and with more states to come, to home deliveries and national shipping. We are excited for the new connections and memories to come.

Full-Time

18.00/hour + tips (average of 4-8/hour)

8am – 4pm, primarily Monday through Friday but weekends and holidays may be required.

Job Summary:

Customer Service/Administrative Assistant Representative provides the delivery of exceptional customer service in accordance with company standards and is in assists with all administrative needs from all retail locations, production facilities, fulfillment departments, and other branches of Piroshky Piroshky.

Job Duties:

• Be able to follow instructions and prioritize tasks 
• Answer phones and handle calls, re-directing to the appropriate person when necessary. 
• Receive shipping orders, submit to kitchen, package and ship when needed. 
• Manage customer service requests including refunds, delivery questions, and more. 
• Send customer emails, welcome messages, updates.
• Maintain company customer service email, sorting through email and responding to customers professionally when needed. Forwarding on to the appropriate manager when necessary. 

• Handle incoming and outgoing mail 
• Printing orders, creating checklists, routing deliveries, printing menus, watching back office for orders that need attention. 
• Procuring T-shirt merchandise, folding shirts, sending to locations for sale. 
• Creating, laminating, and sending all required signage, labels, etc. timely as requested from other locations. 
• Maintain regular inventory, collaborating with multiple departments. 
• Work with marketing team as needed for updated assets. 
• Maintaining wall calendar timely and accurately. 
• Assisting locations with service set up, vendor set up, permit/license renewal, etc. 
• Pull documentation, request invoice copies, as needed. 
• Light office cleaning, maintenance, sanitation, etc. 
• Assist with setting up meetings and appointments coordinated for multiple personnel. 
• Following list for updating all licenses and permits (health deparment, city of seattle, etc.) and procuring current copies to locations timely. 
• Other various duties as assigned. 

Requirements:

• Authorized to work in the US
• Must be 18 years or older
• Ability to work a flexible work schedule including holidays as needed. 
• Possess, obtain, and keep current all necessary permits and licenses needed for the position.
• 1 year office/customer service experience  
• Willingness to learn 
• Proficiency in MS Programs (Excel, Word, Outlook, Teams, etc.)

·       Previous experience with both Mac and PC preferred

·       Ability to type 40+WPM

·       Ability to read, write, and speak in English effectively.

·       Follow all company policies, procedures, and protocols.

Benefits Include:

• Medical/Vision/Dental/Life Insurance
• 401K Plan including a 3% non-elective contribution and 1% safe harbor employer match after first year.
• Paid time off after 1 year of employment
• Free Food and 50% discount while not on shift
• Paid Holidays
• Premium (1.5x pay) Shifts
• Quarterly Self-Care Bonus