Customer Service Representative & Dispatcher 

Trenchless Today LLC. is thriving, thanks to our amazing team. Because of this, we are looking for an experienced Customer Service Representative & Dispatcher! Are you looking for a change? Or want to work for a company that actually cares about you? Do you want to leave work feeling fulfilled each day, knowing that you work for a company driven by a strong purpose and mission? If so, please apply! 

This is a full-time position that requires knowledge and dedication. We are looking to hire someone that has a background in Customer Service. She/he must be able to work with others. S/He will be responsible for inbound/outbound phone calls, scheduling jobs, customer satisfaction, and customer follow-up, along with miscellaneous additional administrative tasks. 

RESPONSIBILITIES:

To succeed in this position you need to be able to help alleviate customer frustration with an empathetic and solution oriented mind set. Experience multi-tasking with computer programs on multiple screens, while on the phone is a requirement. You will be the primary person in charge of answering all inbound phone calls and following up with customers to ensure customer satisfaction. 

• Respond promptly to customer inquiries. 
• Maintain a positive, empathetic, and professional attitude toward customers at all times. 
• Communicate with customers through various channels (email, text, phone). 
• Acknowledge and resolve customer complaints. 
• Know our products/services inside and out so that you can answer questions. 
• Keep records of customer interactions, transactions, and comments on our CRM software. 
• Communicate and coordinate with colleagues. 
• Dispatch Technicians and ensure company processes are adhered to. 
• Provide feedback on the efficiency of the customer service process. 

QUALIFICIATIONS & SKILLS

• Key personality traits: friendly, overall positive demeanor, optimistic, solution oriented
• Able to work independently or as an active member of a team
• Be comfortable interacting with customers over the phone
• Punctual
• Team-oriented
• Coach-able & Trainable
• Excellent work ethic
• Experience with Service Titan or a similar CRM software is a plus! 
• Experience as a CSR for a service company is a requirement
• Google Drive Experience 
• Strong written and verbal communication 
• Extreme attention to detail 
• College degree is a plus but not a requirement 

 WHAT WE OFFER

• Advancement opportunities to grow within the company
• Opportunities for geographic relocation
• Leaders in Technology
• Training & Education in our field of work
• Certification courses
• Health, Vision, and Dental Benefits at no cost to the employee 
• Paid Holidays, Vacations
• Company Outings 

(Past outings have included, trips out of town, TopGolf, Comedy Shows, Go-Kart Racing, Bowling Nights, and Paintball) 

**We are a company that invests in the future of our coworkers and values the benefits of continual education. **