As a customer service agent at Aktiv Insight, we always want to give the best service possible. That’s why it is important for me to have a good relationship with our customers, so they understand how much we value their business and support them in any way that we can.

As a customer service rep, you will be working with a close and transparent team.  We handle all of our own tech support tickets, using the Zen Desk platform. This means that you will be able to see what your teammates are working on and how they approach customer interactions as well as their thoughts about certain issues or problems. We value this team-oriented environment because it helps me understand my responsibilities more clearly and also gives me a better sense of camaraderie and support.

What our Team Members have to say

"As a customer service agent, I am happy with the work that we do here at Aktiv Insight because it’s always changing and new issues come up every day to solve in different ways.   We pride ourselves on being able to provide great customer care no matter what platform or device our customers are using to communicate with us."

- Daniel Ricciardo

"I’ve personally always wanted to work in the customer service industry because I love helping people and making our customers feel like they can trust us, which is why I chose this career path!  My job has also given me great experience that will serve me well throughout my future career goals."

- Lewis Hamilton



Content Strategist

San Diego, CA 92129 • Administrative • Marketing • Full-Time

Salary Type:  DOE

We are seeking a creative and analytical Content Strategist to join our growing team! In this exciting role, you will be responsible for developing and executing a comprehensive content strategy that drives brand awareness, audience engagement, and lead generation. You will play a key role in crafting compelling content across various channels, ensuring it aligns with our overall marketing goals and resonates with our target audience.

Responsibilities:

  • Conduct market research and competitor analysis to understand industry trends and audience needs.
  • Develop and maintain a data-driven content strategy that aligns with business objectives and marketing goals.
  • Create high-quality content calendars for various channels (website, blog, social media, email).
  • Brainstorm and develop engaging content ideas (e.g., blog posts, articles, infographics, videos, social media content).
  • Conduct keyword research and optimize content for search engines (SEO).
  • Manage and oversee the content creation process, including working with freelance writers and graphic designers.
  • Edit and proofread content to ensure accuracy, clarity, and brand consistency.
  • Track and analyze content performance using website analytics tools (e.g., Google Analytics) and social media insights.
  • Stay up-to-date on the latest content marketing trends and best practices.
  • Collaborate with other marketing teams (e.g., social media, email marketing) to ensure content consistency across all channels.
  • Measure the return on investment (ROI) of content marketing efforts.
  • Report on content performance metrics and identify areas for improvement.

Qualifications:

  • Minimum 3-5 years of experience in content marketing, journalism, or a related field.
  • Strong understanding of content marketing principles and best practices (SEO, content creation, content distribution).
  • Excellent writing and editing skills with the ability to create clear, concise, and engaging content.
  • Proven ability to conduct research and translate complex topics into easy-to-understand content.
  • Experience with content management systems (CMS) a plus.
  • Analytical mindset with experience using website analytics tools (e.g., Google Analytics).
  • Excellent communication and collaboration skills.
  • Ability to manage multiple projects simultaneously and meet deadlines.
  • Passion for staying current with industry trends and best practices.

Benefits:

  • Competitive salary and benefits package.
  • Opportunity to work in a fast-paced and dynamic environment.
  • Be at the forefront of content marketing strategy and innovation.
  • Play a vital role in driving brand awareness and lead generation.
  • Be part of a collaborative and supportive team.
 
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