As a customer service agent at Aktiv Insight, we always want to give the best service possible. That’s why it is important for me to have a good relationship with our customers, so they understand how much we value their business and support them in any way that we can.

As a customer service rep, you will be working with a close and transparent team.  We handle all of our own tech support tickets, using the Zen Desk platform. This means that you will be able to see what your teammates are working on and how they approach customer interactions as well as their thoughts about certain issues or problems. We value this team-oriented environment because it helps me understand my responsibilities more clearly and also gives me a better sense of camaraderie and support.

What our Team Members have to say

"As a customer service agent, I am happy with the work that we do here at Aktiv Insight because it’s always changing and new issues come up every day to solve in different ways.   We pride ourselves on being able to provide great customer care no matter what platform or device our customers are using to communicate with us."

- Daniel Ricciardo

"I’ve personally always wanted to work in the customer service industry because I love helping people and making our customers feel like they can trust us, which is why I chose this career path!  My job has also given me great experience that will serve me well throughout my future career goals."

- Lewis Hamilton



Account Manager

Columbus, OH 43219 • Customer Service • Marketing • Sales • Full-Time

Salary Range:  $45000 - $85000 year

We are seeking a highly motivated and results-oriented Account Manager to join our growing team! In this role, you will be responsible for building and managing strong relationships with assigned clients, ensuring their satisfaction and driving ongoing business growth. You will act as the primary point of contact for your clients, understanding their needs and exceeding their expectations.

Responsibilities:

  • Develop and maintain strong relationships with assigned clients, fostering open communication and trust.
  • Proactively identify client needs and recommend solutions that align with their business goals.
  • Create and deliver engaging presentations and proposals that showcase the value proposition of our products/services.
  • Manage the sales cycle from initial contact through negotiation and successful deal closure.
  • Oversee client onboarding and ensure a smooth transition to using our products/services.
  • Monitor and analyze client accounts, identifying upsell and cross-sell opportunities.
  • Manage and track key performance indicators (KPIs) to measure progress towards sales targets and client satisfaction goals.
  • Generate accurate and timely reports on client activity and sales performance.
  • Collaborate effectively with internal teams (e.g., customer service, product development) to ensure client satisfaction.
  • Stay up-to-date on industry trends and competitor offerings to ensure a competitive advantage.
  • Travel may be required occasionally.

Qualifications:

  • Minimum 3-5 years of experience in account management or a related sales role.
  • Proven track record of exceeding sales targets and achieving client satisfaction goals.
  • Strong understanding of the [industry] industry and its current landscape.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to build strong relationships and manage client expectations effectively.
  • Highly organized and detail-oriented with a proactive and results-driven approach.
  • Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.

Benefits:

  • Competitive salary and commission structure.
  • Comprehensive health insurance benefits.
  • Paid time off (PTO) and vacation time.
  • Opportunity for professional development and career growth.
  • Vibrant and collaborative work environment.
 
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