Customer Care Rep

Salt Lake City, UT 84150 • Administrative • Full-Time

Salary Type:  DOE

Aktiv Insight is looking to add a Call Center Representative to our growing team. Successful candidates will have an outgoing, positive demeanor; a motivated, energetic work ethic, and a track record of working well with others in a team environment. The Call Center Representative will be responsible for handling all incoming calls in a timely manner and providing sufficient answers and solutions to all customer queries. The ideal candidate will have a helpful and friendly demeanor, strong attention to detail and ability to use good judgement and be resourceful. 

 
Duties and responsibilities:

  • Field incoming calls in a timely manner throughout the shift.
  • Identify customer questions, complaints, concerns, and overall needs.
  • Handle customer complaints respectfully and professionally.
  • Redirect customers to appropriate departments and teams when appropriate.
  • Follow up with callers on complaint/question status, ensure resolution.
  • Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction.
  • Follow all communication procedures, policies, and guidelines during every customer interaction.
  • Perform duties and responsibilities with our customers' satisfaction as your number one priority.

Education:

  • High school diploma or equivalent (GED) required.

Experience & Abilities:

  • A helpful, friendly customer service experience is required.
  • Able to talk on the phone and navigate a computer at the same time.
  • Able to read notes within the computer system to answer questions.
  • Ability to use good judgment and be resourceful to find answers and resolve issues satisfactorily for callers and know when to refer a caller to a different department or supervisor when Associate cannot answer or resolve thoroughly.
  • Ability to multitask (i.e., document all calls, send emails and/or faxes to callers, perform any follow-up work promised to a caller).
 
 

Aktiv Insight is a leader in the marketing industry.  We have a fantastic team of professionals who are dedicated to their craft. We also offer analytics and marketing services for those with smaller budgets. Our expertise and our dedication to your success make us the premier choice for those who want results.

 At Aktiv Insight, we have a passion for delivering the best results for our clients, and that starts with our employees. We are growing fast, but still, have the startup feel. We’re a cohesive team that enjoys spending time together outside of work.

 An extensive benefits package allows you to focus on delivering results for clients instead of worrying about rising health care costs or other insurance-related issues. Our benefits include: paid medical/dental/vision, vision and dental reimbursement accounts, 100% paid LTD/STD insurance plans for all employees, a 401(k) plan with 50% company match up to the first three percent of salary contributed by the employee.

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