Customer Success Manager

Gilbert, AZ 85295 • Administrative • Customer Service • Full-Time

Salary Type:  DOE

Customer Success Manager

We are looking for a technically savvy customer success manager who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.

Customer Success Manager Responsibilities:

  • Develop and manage client portfolios.
  • Sustain business growth and profitability by maximizing value.
  • Analyze customer data to improve customer experience.
  • Hold product demonstrations for customers.
  • Improve onboarding processes.
  • Evaluate and enhance tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Minimize customer churn.
  • Aid in product design and product development.

Customer Success Manager Requirements:

  • Communications or marketing degree.
  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Demonstrate leadership qualities.
  • High computer literacy and ability to learn new software.
  • Knowledge of customer success processes.
  • Experience in document creation.
  • Patient and active listener.
  • Passion for service.
 
 

Aktiv Insight is a leader in the marketing industry.  We have a fantastic team of professionals who are dedicated to their craft. We also offer analytics and marketing services for those with smaller budgets. Our expertise and our dedication to your success make us the premier choice for those who want results.

 At Aktiv Insight, we have a passion for delivering the best results for our clients, and that starts with our employees. We are growing fast, but still, have the startup feel. We’re a cohesive team that enjoys spending time together outside of work.

 An extensive benefits package allows you to focus on delivering results for clients instead of worrying about rising health care costs or other insurance-related issues. Our benefits include: paid medical/dental/vision, vision and dental reimbursement accounts, 100% paid LTD/STD insurance plans for all employees, a 401(k) plan with 50% company match up to the first three percent of salary contributed by the employee.

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