Office Assistant

Gilbert, AZ 85295 • Administrative • Customer Service • Full-Time

Salary Type:  DOE

The Office Assistant is based in HR and services the company across all departments. The Office Assistant assists with meeting room coordination, completes ad-hoc projects, and covers front desks as needed. The position also entails assisting with a variety of daily administrative office tasks and ordering office supplies. This position is a demanding housekeeping and administrative role. The Office Assistant provides general support across all departments and works closely with HR, facilities and IT, EGLOBAL cafe/catering, executive assistants and will be on their feet moving around the campus throughout the day.

Essential Functions:

  • Manages conference room schedules and assists with technical and catering needs. Starts video conferences, interviews, etc. Ensures professional appearance of conference rooms throughout the day. Proactively manages multiple meeting spaces. Ensures requirements have been met through liaison with reception, IT, catering, and the cleaning team in advance of meeting start. Makes sure they are presentable when they are not in use.
  • Maintains neatness and appearance of common areas, copy centers, collaboration areas on campus, and reports needs for maintenance to the Facilities team
  • Covers desks for lunches, vacations, leaves of absence, etc. for EGLOBAL PI, lobby reception, and other assistants as needed
  • Assists departments with projects as requested
  • Orders and delivers office supplies and maintains general stock of standard office supply items
  • Monitor paper levels in copy machines, add as-needed changes to toner cartridges, and troubleshoot and resolve machines' issues.
  • Supports the Facilities, HR, and IT teams
  • Assists departments with coordination of special events
  • Assists cafe with coordination of catering
  • Coordinates employee wellness classes and assists with wellness program initiatives
  • Liaises with local assistants regarding visiting executive requirements.
  • Maintains and creates interesting content for employee bulletin board
  • Provides exceptional service to employees and guests
  • Proactively seeks opportunities to improve campus or help other departments
  • Runs internal errands
 

As a customer service agent at Aktiv Insight, we always want to give the best service possible. That’s why it is important for me to have a good relationship with our customers, so they understand how much we value their business and support them in any way that we can.

As a customer service rep, you will be working with a close and transparent team.  We handle all of our own tech support tickets, using the Zen Desk platform. This means that you will be able to see what your teammates are working on and how they approach customer interactions as well as their thoughts about certain issues or problems. We value this team-oriented environment because it helps me understand my responsibilities more clearly and also gives me a better sense of camaraderie and support.

What our Team Members have to say

"As a customer service agent, I am happy with the work that we do here at Aktiv Insight because it’s always changing and new issues come up every day to solve in different ways.   We pride ourselves on being able to provide great customer care no matter what platform or device our customers are using to communicate with us."

- Daniel Ricciardo

"I’ve personally always wanted to work in the customer service industry because I love helping people and making our customers feel like they can trust us, which is why I chose this career path!  My job has also given me great experience that will serve me well throughout my future career goals."

- Lewis Hamilton

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