Administrative Assistant

Windermere, FL 34786 • Administrative • Customer Service • General Business • Full-Time

EGlobal Commerce is seeking an experienced Administrative Assistant - Operations, responsible for providing administrative support to ensure the department's operational efficiency. This position will support managers and staff through a variety of tasks related to our transportation services.

The Operations Administrative Assistant responsibilities include but are not limited to:

  • Review, schedule, prepare vacation/PTO requests.
  • Enter all scheduled off operators into the Scheduling Calendar/assist with vacation bids
  • Make copies of approved or denied vacation/PTO requests and give a copy to the employee
  • Pull reports for exceptions and enters the appropriate spreadsheet
  • Run daily Dispatch Call Off Log and enters an appropriate program
  • Review attendance and verify the step procedure of discipline (if applicable)
  • Prepares and reviews discipline to be issued by an Operations Manager
  • Make appropriate copies and file documents
  • Update Discipline Tracker/Attendance Tracker
  • Assists in entering data about late returns
  • Builds the first portion of the Missed Trips Exceptions
  • Assist Operations Manager with issuing disciplines
  • Produce timesheets for BOC, Road Supervisors, and BTC staff
  • Attends and records minutes for Operations Meetings
  • Prepare other written documentation/reports as needed
  • Assist with employee functions
  • Assist with other reporting in the department
  • Performs all other duties assigned

Talent Requirements:

  • High School Diploma
  • Minimum two (2) years administrative management or equivalent
  • Ability to multi-task
  • Ability to think strategically
  • Excellent organizational skills
  • Ability to read and enter data
  • Attention to detail in building reports
  • Provide excellent customer service
  • Ability to follow directions and work independently
  • Ability to communicate effectively on all levels
  • Maintain a professional appearance and demeanor
  • Advanced knowledge of Windows-based computer operations systems
  • Ability to comprehend policies and procedures
 

As a customer service agent at Aktiv Insight, we always want to give the best service possible. That’s why it is important for me to have a good relationship with our customers, so they understand how much we value their business and support them in any way that we can.

As a customer service rep, you will be working with a close and transparent team.  We handle all of our own tech support tickets, using the Zen Desk platform. This means that you will be able to see what your teammates are working on and how they approach customer interactions as well as their thoughts about certain issues or problems. We value this team-oriented environment because it helps me understand my responsibilities more clearly and also gives me a better sense of camaraderie and support.

What our Team Members have to say

"As a customer service agent, I am happy with the work that we do here at Aktiv Insight because it’s always changing and new issues come up every day to solve in different ways.   We pride ourselves on being able to provide great customer care no matter what platform or device our customers are using to communicate with us."

- Daniel Ricciardo

"I’ve personally always wanted to work in the customer service industry because I love helping people and making our customers feel like they can trust us, which is why I chose this career path!  My job has also given me great experience that will serve me well throughout my future career goals."

- Lewis Hamilton

Job is Paused

Share This Job

View All Jobs