We are hiring a Customer Service Representative to handle customer queries and complaints. You will also be required to process orders, request changes, and escalate complaints across multiple communication channels. To succeed in this role, you will need to be calm when dealing with frustrated customers and have experience working with computers.
As a customer service agent at Aktiv Insight, we always want to give the best service possible. That’s why it is important for me to have a good relationship with our customers, so they understand how much we value their business and support them in any way that we can.
As a customer service rep, you will be working with a close and transparent team. We handle all of our own tech support tickets, using the Zen Desk platform. This means that you will be able to see what your teammates are working on and how they approach customer interactions as well as their thoughts about certain issues or problems. We value this team-oriented environment because it helps me understand my responsibilities more clearly and also gives me a better sense of camaraderie and support.
"As a customer service agent, I am happy with the work that we do here at Aktiv Insight because it’s always changing and new issues come up every day to solve in different ways. We pride ourselves on being able to provide great customer care no matter what platform or device our customers are using to communicate with us."
- Daniel Ricciardo
"I’ve personally always wanted to work in the customer service industry because I love helping people and making our customers feel like they can trust us, which is why I chose this career path! My job has also given me great experience that will serve me well throughout my future career goals."
- Lewis Hamilton
