We are excited to announce a unique opportunity to become a leader in a well-established private endodontic specialty dental practice. We are in search of an Office Manager who will help execute our practice vision of providing exceptional patient care in a comfortable and friendly environment. Our candidate must be personable, kind, reliable, a great teammate, a great multi-tasker, and work calmly and friendly under pressure. You will help us develop and amazing team with a fun and vibrant culture that will help grow our practice and provide a wonderful environment for staff and patients.

Job Description:

The Office Manager works closely with the doctor and staff to assure that all the business aspects of the practice are function­ing in an orderly and proficient manner. The Office Manager promotes and communicates the practice philosophy through systems, problem solving and communication. As the main conduit of information between doctor and staff, the Office Manager strives to bring out the best in the entire staff.  The Office Manager champions behaviors to drive superior levels of patient service and employee satisfaction while striving continuously to improve results. This position is accountable for achieving financial goals and attaining sustainable business results focusing specifically on revenue, profit, and practice growth for the office. The Office Manager contributes to continued success by passionately executing the company’s business model. The Office Manager is directly responsible for the management of the day-to-day business operations through directing and developing a high performing office team and cultivating positive relationships with our doctors. 

The Office Manager represents the practice in all facets of patient services, including: collaborating with referring offices, greeting patients, answering the telephone, scheduling appointments, determining and informing patients of treatment costs and insurance benefits, assisting patients with insurance benefits and communicating with insurance companies regarding claims, keeping accounts receivable very low by working with patients and insurance companies to resolve account problems and ensure proper and timely payments, maintaining patient records, and coordinating patient flow. 

The Office Manager also contributes to the team by working with the lead dental assistant to assure the back office is properly staffed, budgets are set and adhered to, the office is clean, and communication between back and front office remains strong.  

The Office Manager collaborates with the Marketing Coordinator to organize, improve, coordinate, and implement the office’s marketing program to build relationships and provide a wonderful experience for referring offices and patients. 

 Qualifications:

 To perform this job successfully, an individual must be able to satisfactorily perform each categorized essential duties, as listed below. 

• Take responsibility for the appearance and functionality of the office.
• Supervises support staff to ensure maximum production and service.
• Conducts performance evaluations with the doctor. Issues appropriate disciplinary actions and discharges staff as needed with doctor(s) assistance.
• Leads by example and motivates diverse teams with self-confidence at all times by exemplifying the company vision, mission, values, and culture. 
• Creates a respectful workplace and is accessible, open to new ideas, and respectful of the opinions of others, fostering a cooperative and collaborative environment. 
• Takes initiative, holding team and self-accountable to the highest standards of performance and behavior. 
• Provides superior patient service demonstrating responsiveness and sensitivity to patient needs with urgency to resolve any patient dissatisfaction in accordance with patient needs, company policies and procedures, government regulations and dental board standards.
• Directs support staff recruiting efforts through application screening, interviewing, and hiring procedures.
• Coordinates continuing education events.
• Trains support staff in their respective positions.
• Prepares work schedules for staff to assure optimal production and service.
• Maintains Personnel Policy Manual, consistently administers policies and staff benefit programs as written, updates policies and distributes to staff as needed.
• New hire orientation.
• Establishes and maintains employee personnel files.
• Ensures all required employment, payroll, and benefit documentation is obtained from staff and maintained in the proper files.
• Keeps practice in compliance with health regulations and OSHA.
• Acts as a liaison between patients and staff concerning problems and complaints and attempts to resolve the matter(s).
• Educates and motivates support staff to achieve excellent customer service and patient satisfaction from services rendered by the practice staff.
• Oversees patient care by scheduling appointments, coordinating financial arrangements (including billing and insurance), maintaining patient records, and following up on delinquent accounts.
• Assures that the practice property is clean, professional and well-kept and that all clinical and office equipment is kept in proper working order, and arranges for landscaping/gardening or other services as required.
• Assists the employer with developing a marketing program to maintain the financial welfare of the practice.
• Reviews fee structures for products and services and recommends changes to achieve financial success.
• Researches costs associated with purchasing supplies and equipment to ensure the most advantageous price is obtained.