We are seeking an Account Program Manager to join our team at CMI Group (Aerospace & Defense Manufacturing).

Location: 3617 E. La Salle St. Phoenix, AZ 85040

Full time, day shift.

POSITION SUMMARY:

The account program manager serves as the primary point of coordination between the customer and CMI’s production facilities. As an account program manager, you will have three main objectives:

1. Achieve the account shipment plan 

2. Lead a successful customer performance program 

3. Manage the contractual relationship

The account program manager leads and drives the critical actions and functions associated with a key customer including delivery, cost, operational performance, critical communication and planning. The account program manager develops, implements, executes and maintains organized data applicable with all key customer deadlines and business objectives through our production systems. The individual manages the forecast through rolling 12 months outlook in order to meet the customers’ needs in terms of delivery, product and quality. The position is accountable for building up the functional excellence to support business objectives and leads and works collaboratively with our all stakeholder teams to ensure excellent customer satisfaction and performance.

Key Responsibilities:

Achieve account shipment plan

• Participate in daily production and weekly SIOP meetings to provide data and guidance, identify and communicate risk, and lead problem solving efforts including risk mitigation 

• Monitor customer backlog including purchase order coverage and schedule changes and ensure the organization and customer are taking appropriate actions to manage the demand signal

 • Manage a sales line of balance to ensure actual part shipments stay on plan 

Lead a successful customer performance program

 • Ensure all critical areas of the relationship are being worked using a weekly RAIL 

• Manage customer performance scorecard to green, conduct monthly performance reviews, and ensure actions such as RMRA signoff are completed

 • Prepare a kickoff plan for new awards and manage the NPI schedule to attain commit dates 

Manage the contractual relationship

 • Review customer orders and forecasts and coordinate all responses including acknowledgment, change requests, and issues resolution

 • Supervise supporting staff for the account and oversee order entry and invoicing work flows 

• Understand the customer statement of work and contractual obligations and ensure bilateral compliance and maintenance of all relevant information such as active part numbers, pricing effectivity, and minimum order quantities

Standards of Excellence

 • Daily interaction with key stakeholders 

• Weekly report out using 5 Why’s to address issues 

• Immediate customer notification of deviation to plan, root cause, and recovery path

Education/ Qualifications:

• Bachelor’s Degree (Business or Engineering preferred)

Experience:

• 5 years’ experience with production, program, or project management 

• Production Control experience within a machine / fab operating system 

• Experience working with complex ERP/MRP systems 

• Contracts review

Attributes:

• Must be able to think strategically and develop and implement new business strategies within the production control

environment

• Strong data analysis, problem solving skills and mathematical ability

• Excellent verbal and written communication skills

• Well Organized

• Track record of accomplishing assignments on time. Must be a highly organized and self-motivated individual who can manage

multiple tasks and priorities simultaneously. Must be able to adapt to changing situations.

• Bias for obtaining information and solving problems by working with people on the shop floor

• Ability to inspire others both as a supervisor and team member

Team oriented company with top paying wages and benefits in the valley in regards to the Aerospace Industry. To qualify for consideration, all candidates must be able to work 40+ hours per week in a fast paced, high-demand, quality environment. All candidates must also have sufficient verbal and written communication skills as well as good problem solving skills.

CMI Group is equal opportunity employer providing competitive wages and benefits. Medical, dental, vision, disability and life insurance available. 401(k) with company match and company funded Profit Sharing plan.

This is an equal opportunity employer and will not discriminate against any employee or applicant due to age, race, disability, veteran status, religion, sexual orientation, gender or any other protected classification. VEVRAA federal subcontractor. This company provides provide equal employment opportunities to applicants without regard to race, color, religion, gender, age, national origin, or disabilities in compliance with federal and state laws including:

• The Civil Rights Act of 1964 as Amended
• Age Discrimination Act of 1967 as Amended
• Rehabilitation Act of 1973
• Vietnam Era Veterans Readjustment Act of 1974
• Americans with Disabilities Act Amendment Act of 2009 (ADAAA)
• The Wagner-Peyser Act as Amended.
• The Workforce Innovation and Opportunity Act
• Fair Credit Reporting Act, 15 U.S.C. 1681 et seq