Dental Operations Manager

1701 E. Thomas Rd. #204 Phoenix, AZ 85016 • General Business • Healthcare • Management • Full-Time

Salary Range: 

$20 - $35 hour

About Us

Magic Smiles operates 4 dental offices in the valley (Phoenix x2, Chandler, and Mesa). At Magic Smiles we believe in delivering high quality and dignified dentistry to all who walk through our doors. Our offices are established and we are looking to grow each of our practices. An operational manager is needed to help us continue that journey.

Core Values

At Magic Smiles we believe in treating patients – regardless of economic status – with the highest quality dentistry. Because of this, we pride ourselves on upholding the following values in everything we do:

  • Dignified and consistent patient care and treatment
  • Friendly, encouraging, and understanding engagement with patients
  • Compliance with state and dental standards
  • Efficient and quality dental services
  • Respect the clock – our time, your time, the dentist’s time, and the patient’s time
  • Teamwork is not just a good idea, it is required
  • First seek to understand the issue – them help fix the problem

We all share these core values - and so will the next team member we bring on!

A Day in the Life of a Dental Operations Manager at Magic Smiles:

On any given day you can expect to encounter the following:

  • Working closely (virtually and in-person) with staff and leadership to deliver on our goals and vision
  • Working with a driven team
  • Ensuring care for and payments from patients who have no insurance, state insurance, and private insurance
  • Working in an office that sees families – kids and adults of all ages
  • Treating every patient and staff member with exception customer service and respect
  • Mentoring and training front office, back office, and administrator
  • Interfacing with patients through phone, email, and other platforms in a professional manner
  • Multitasking between different roles at the same time
  • Navigating solutions independently to serve staff and business requests
  • Training and mentoring staff to deliver exceptional treatments plans and improve acceptance rates
  • Assisting with all administrative tasks – insurances, licensure, and any other as assigned
  • Training staff on the proper method to answer phone calls and scheduling new patient appointments
  • Controlling financial and operation processes to ensure profitability, efficiency, and fantastic customer experiences

This role is for you if…

  • You love working in a fast paced and dynamic environment
  • You thrive when you are challenged to learn something new and take on new roles
  • You enjoy honest and timely communication
  • You love working with dental patients
  • You can’t live without honest feedback
  • You absolutely love dentistry
  • You are able to prioritize your workload in an efficient manner
  • You are able to multitask, and accomplish multiple projects at the same time
  • Excellence in customer service drives you
  • You are comfortable speaking in front of others or groups of people
  • You demonstrate a positive attitude, self-motivation, organization, and resourcefulness
  • You are driven by results, solutions, and impact

This role is not for you if…

  • You're not energized by working with and helping people
  • You treat this position as a job and not a career
  • You prefer working independently vs. collaborating with a team
  • You need silence and consistency to work your best
  • You are frequently late or have personal responsibilities that require you to miss work
  • You do not enjoy working with the Hispanic community

What Winning Looks Like

We support you in winning by reviewing metrics related to call conversion, schedule efficacy, operational efficiency, company profitability, stability, and other key monthly indicators.  Also providing feedback, support, and training to set you and our staff up to succeed!

Seamless patient experiences are created for every patient every time.

You can manage your workload in a fashion that eliminates the need to work outside of shift hours.

Deal Breakers

  • You don’t like dentistry
  • You are a criminal
  • You are not a human

What’s Next?

Still want to join our team? Great! If you enjoy working with driven team members and are looking to make a difference in the community, apply today! We take culture very seriously, and because of that when it’s right, it’s right. If after reading the full job description you are thinking, “this sounds PERFECT for me”, then we want to get to know you. When you join the team here at Magic Smiles you can expect every day to be a fun adventure that you get to experience with a driven group of really cool people. We strive to be the best version of ourselves and hope you will too.

To apply now for this position. If we think you’re a great fit, we will reach out to you within 24 – 48 hours to set up a phone interview.

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