We are looking for a dynamic and detail-oriented team member to become our Front Office Coordinator. Qualified candidates will possess the following experience, qualities, knowledge, and competencies:

• Knowledge of dentistry and dental codes

• Dental software knowledge (Open Dental)

• Present a professional image (both in-person and over the phone)

• Have professional communication skills, both verbally and in writing

• Perform tasks with accuracy, attention to detail, and within specified periods

• Be punctual and customer service oriented

• Greet guests in a professional, friendly, and hospitable manner

• Answer the telephone in a timely and professional manner

• Schedule appointments in accordance with office policies

• Ensure that all patient appointments are confirmed

• Post charges and payments accurately in patient accounts

• Assist patients with the completion of paperwork

• Coordinate front and back office patient flow

• Notify back office staff of each patient’s arrival

• Ensure that all new patient appointments have a referral source attached

• Accurately complete insurance benefit breakdowns

• Confirm receipt of lab cases one day prior to the patient’s appointment

• Ensure that all patients due for recall or continuation of treatment are scheduled for an appointment at the appropriate time

• Maintain a clean and welcoming front office environment

• Provide assistance to the Office Manager in performing front office tasks

• Maintain strict compliance with State, Federal, and other pertinent laws or regulations, (e.g., OSHA, HIPAA, HR policies and practices)

• Other duties as assigned

• AHCCCS knowledge

• Have a sense of urgency in your daily tasks

• Tenacious

We are growing and need a knowledgeable and supportive team member and player to support the growth. If you enjoy dentistry and working with a dynamic, fast-paced, upbeat team, this is your new dental home!