Join our dynamic Arizona Biltmore Dentistry dental practice as a Front Desk Receptionist and be the welcoming face and friendly voice that creates a positive first impression for our patients. As a Front Desk Receptionist, you will play a crucial role in providing exceptional customer service and ensuring smooth operations at our dental practice. If you have excellent communication skills, a warm and professional demeanor, and enjoy working in a collaborative team environment, we invite you to apply for this position.

Responsibilities:

As our Front Desk Receptionist, your primary responsibilities will include:

• Greeting patients with a warm and friendly demeanor, ensuring a positive experience from the moment they enter the practice.
• Managing patient check-in and check-out processes, verifying and updating patient information, and collecting payments.
• Scheduling appointments, coordinating with the dental team to optimize the appointment calendar.
• Answering phone calls and addressing patient inquiries or routing them to the appropriate team member.
• Managing patient records, ensuring accuracy and confidentiality in compliance with HIPAA regulations.
• Coordinating with insurance providers to verify coverage and process claims.
• Maintaining a clean and organized front desk area, including stocking and ordering office supplies as needed.
• Collaborating with the dental team to ensure smooth patient flow and efficient operations.
• Providing exceptional customer service, addressing patient concerns or complaints with empathy and professionalism.

Requirements:

To succeed in this role, you should possess the following qualifications:

• High school diploma or equivalent; additional certification or education in healthcare administration is a plus.
• Previous experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• Excellent communication skills, both verbal and written.
• Exceptional interpersonal skills, with the ability to build rapport with patients and team members.
• Strong organizational and multitasking abilities.
• Proficiency in using dental practice management software and scheduling systems.
• Knowledge of insurance processes and dental terminology is desirable.
• Ability to maintain confidentiality and handle sensitive patient information with care.
• Professional appearance and a friendly, positive attitude.

Benefits:

• Competitive compensation package based on experience.
• Health insurance coverage.
• Retirement savings plan.
• Paid time off and holidays.