Introduction

The Residential Administrator at Squeegee Squad of Wichita is responsible for managing and selling all residential job-related activities. This pivotal role maintains high standards of customer service and ensures operational efficiency through effective scheduling, administrative tasks, and active job sales.

Work Schedule

• Hours: Minimum of 30 hours per week.
• Shifts: Monday to Friday, standard business hours.

Reporting To

• Office Manager
• General Manager

Key Responsibilities

Administrative and Sales

• Sell residential jobs, engaging with prospects and existing customers to promote and book services.
• Set up job estimates, handle scheduling of all residential jobs, and ensure all job details are accurate and communicated effectively.
• Manage communications with past due accounts.
• Create schedules for technicians and handle any necessary changes or updates.
• Take calls from field technicians and provide necessary support.
• Follow up on prospects and customers to ensure satisfaction and address any concerns.
• Track sales and maintain records of marketing efforts like flyer delivery and Angie’s List.
• Coordinate with the Residential Field Supervisor and ensure that technicians are informed about customer feedback and online reviews.
• Answer all incoming calls and ensure effective communication within the office.

Coordination with Office Manager

• Schedule and coordinate email newsletter blasts; primary in the first week and a secondary blast in the third week of every month.
• Manage additional marketing blasts as required.

Office General Management

• Maintain a tidy and organized office environment.
• Manage office utilities, ensuring that lighting, heating, and air conditioning are set according to the prescribed standards.
• Oversee general office security including door locks and alarm systems.

Key Skills and Qualities

• Organizational Skills: Exceptional ability to manage multiple tasks and remain organized.
• Communication: Strong communication skills to effectively handle customer and internal communications.
• Sales Acumen: Proven ability to sell and promote residential services effectively.
• Problem-solving: Quick to resolve issues and proactive in handling office and customer challenges.
• Customer Focus: Dedicated to providing high-quality service and maintaining strong customer relationships.
• Team Collaboration: Works collaboratively with all team members to support operational and customer service goals.

Compensation and Benefits

• Base Pay: $17 to $18 per hour, with a minimum of 30 hours per week.
• Annual Increases: Eligible for a 2% cost of living increase every January.
• Bonuses and Incentives: Eligibility for additional performance-based bonuses and incentives.
• Health Insurance: Eligible for company health insurance plan.
• Retirement Plan: Option to participate in a retirement plan with company matching after 90 days.
• Paid Time Off: Paid time off and sick leave accrual beginning after one year of employment.
• Paid Federal Holidays: Eligibility for paid federal holidays.