Position Overview:

The Administrative Assistant is a pivotal role at Squeegee Squad of Wichita, supporting the Operations Manager and other team members to ensure seamless operations and exceptional customer service. The position involves a variety of administrative and clerical tasks, including scheduling, communication, and data management, to support the efficient operation of the business and enhance the customer experience.

Key Responsibilities:

Communication:

• Handle incoming phone calls, SMS, and instant messages, providing timely and accurate information to callers and messaging participants.
• Manage office email communications, ensuring responses are prompt and professional.
• Assist in coordinating communications between Operations Managers, Crew Leaders, and other staff to facilitate operational efficiency.

Scheduling:

• Assist in optimizing daily scheduling and routing to achieve production goals.
• Support the scheduling, dispatching, and confirmation of appointments.
• Process rescheduling and cancellation requests efficiently.

Administrative:

• Assist in managing client records, including data entry and maintenance in the CRM system.
• Support invoicing processes and manage accounts receivable and payable.
• Help coordinate with Operations Managers for various operational needs.

Employee Support:

• Assist in the onboarding process for new employees.
• Support time and attendance tracking and coordination with payroll.

Business Support:

• Provide assistance in tradeshow planning and execution.
• Support sales and business development activities as needed.

Key Skills and Qualities:

• Excellent organizational and administrative skills.
• Proficiency in time management and ability to multitask.
• Strong communication skills and a customer-focused approach.
• Ability to work collaboratively within a team environment.
• Adaptability and willingness to learn new skills and processes.