POSITION SUMMARY

The Front Admin is a key member of the team and patients' very first interaction with the practice. This role is responsible for delivering an exceptional in-office experience from scheduling, patient follow up, and the communication of patient care plans. The Front Admin is the patient’s advocate throughout their dental experience, providing meaningful patient interactions and adding value to each life we touch.

PERFORMANCE OBJECTIVES

• Deliver positive patient interactions, both in-person and on the phone
• Create a positive experience for our patients that they won't forget
• Play an integral part of our providers scheduling, ensuring to maximize productivity
• Provide treatment information to patients, including their financial investments and how they can maximize their insurance benefits
• Assist in building our patient base by establishing and nurturing patient relationships
• Lead finance and payment plan discussion with patients
• Manage ongoing patient accounts and outstanding balance to close

KEY COMPETENCIES

• Ability to thrive in an environment of change and growth
• Accountable and coachable to learn
• Experience successfully maintaining a positive attitude while working in a team environment with competing priorities
• Ability to engage with patients, providers, and team members building professional relationships
• Strong written and verbal communication skills
• Ability to be flexible and accept different work assignments within the practice, which may include travel to other locations, with a positive approach
• Outstanding organization and administrative skills
• Ability to think individually as well as collaboratively when approaching job responsibilities
• Ability to demonstrate initiative, dependability, and promptness
• Ability to exercise confidentiality with patients and patient care

EDUCATION AND EXPERIENCE

• High School Diploma or Equivalent (GED) (Required)
• Ability to pass a criminal background check (Required)
• Minimum 2yrs of General Dentistry experience (Required)

PHYSICAL REQUIREMENTS

• Requires the ability to sit, stand, and walk for prolonged periods of time
• Requires ability to occasionally lift up to 25lbs
• Position may require travel to and from multiple practice locations