FRONT ADMIN

JOB DESCRIPTION

POSITION SUMMARY

The Front Administrator at Burns Dentistry is a key member of the team, working closely with our patients to ensure a one of a kind and memorable patient experience. This role is responsible for supporting the delivery of exceptional service through productive scheduling, excellent phone skills, and patient education. The Front Admin is the patient’s advocate throughout their dental experience, providing meaningful patient feedback with compassion. 

ABOUT BURNS DENTISTRY

We are Burns Dentistry, we provide comprehensive state-of-the-art dental care in a dynamic, fun, and supportive environment, and we are growing by the day. Our mission is to reinvent the dental experience, adding value to people's lives one smile at a time. We envision the positive impact of empowering 50,000 lives throughout Arizona. We are dependable and driven to see each team member achieve their personal, professional, and financial goals through working together. Our core values are the backbone of our business and guide our hiring process: we are Results-driven, Accountable for our actions, Dependable team members, work in Alignment with our goals, and we operate with Respect. 

PERFORMANCE OBJECTIVES

• Be front stage for our patients, both in person and on the phone
• Create a positive experience for our patients that they won't forget
• Play an integral part of our providers scheduling, ensuring to maximize productivity
• Provide treatment information to patients, including their financial investments and how they can maximize their insurance benefits
• Continue building our patient base by establishing and nurturing patient relationships. 
• Comfortable discussing finances with patients
• Manage patients accounts and balance

KEY COMPETENCIES 

• Ability to thrive in an environment of change and growth
• Accountable and coachable to learn
• Experience successfully maintaining a positive attitude while working in a team environment with competing priorities
• Ability to engage with patients, providers, and team members building professional relationships
• Strong written and verbal communication skills 
• Ability to be flexible and accept different work assignments within the practice, which may include travel to other locations, with a positive approach

• Outstanding organization and administrative skills
• Ability to think individually as well as collaboratively when approaching job responsibilities
• Ability to demonstrate initiative, dependability, and promptness
• Ability to exercise confidentiality with patients and patient care

EDUCATION AND EXPERIENCE

• High School Diploma or Equivalent (GED) required
• Ability to pass a criminal background check 
• Minimum 2yrs of General Dentistry experience (Required)    

BENEFITS

• Employer-Sponsored: Health and Vision Insurance 
• Premier PPO & HDHP Coverage Plan Options
• Company dental discounts for employee and immediate family
• $10,000 Employer-Paid Life Insurance & AD&D
• Employer-Paid LTD Coverage 
• Paid Holiday, Vacation, and Sick time
• 401(k) Options 
• Mountainside Fitness Membership
• Professional Training & Development Opportunities
• Employer-Sponsored Quarterly Team Events 

PHYSICAL REQUIREMENTS

• Requires the ability to sit, stand, and walk for prolonged periods of time 
• Requires ability to occasionally lift up to 25lbs
• Position may require travel to and from field sites to monitor the status of multiple projects 

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Burns Dentistry recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to [email protected] Already a Burns Dentistry candidate? Please connect directly with your recruiter to discuss this opportunity.