Position Summary

A treatment coordinator is a professional who provides positive patient interaction while supplying general office support with a variety of clerical activities and related tasks. Responsibilities include answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence and communication, requisition of supplies as well as additional clerical duties. The treatment coordinator’s primary duty is to present treatment plans to patients and ensure that patients schedule in adherence with AZPerio’s collection policy.

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Hourly wage for a Treatment Coordinator ranges from $20-25/hour dependent on education, experience, responsibilities and performance. Effective wage range for this position (base wage plus value of PTO, paid holidays, bonuses, benefits and more) extends up to $38/hour!

Minimum Requirements

• High School degree or equivalent.
• 2 years of relevant experience in customer service.
• Excellent customer service, communication and interpersonal skills.
• Proficiency in computer and keyboarding skills in a MS Office based environment.

Primary Responsibilities

• Greet and direct patients, vendors, job applicants and other visitors to the company in a professional, friendly, and hospitable manner.
• Ensure phone calls, messages from email and answering machine messages are answered professionally and redirected accordingly.
• Provide callers with information such as directions to the company location, company, company address, fax, website, and other related information.
• Provide a welcome packet for all new patients.
• Process new patient information into the database daily with set up of new patient charts for services rendered.
• Schedule and confirm surgical patients.
• Prepare and provide bill for patient for services rendered. Receive co-pays and other fees for services not covered by the insurance provider utilizing a credit card machine.
• Coordinate pickup, delivery, and tracking of x-rays and other correspondence between office locations.
• Present treatment plans to patients, adhering to the AZPerio case presentation agenda.
• Be knowledgeable in all financial options, including insurance reimbursement, consistent with AZPerio policies.
• Understand and implement AZPerio collection policies.
• Perform daily office tasks such as filing, collating, recording, maintaining records, faxing, photocopying, posting, and other related clerical duties.
• Demonstrate knowledge of all administrative tasks and responsibilities in the front office and provides support when needed.
• Demonstrate knowledge of and support company mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
• Perform miscellaneous job-related duties as assigned.

Knowledge, Skills and Abilities

· Knowledge of excellent phone etiquette and exceptional customer service standards.

· Knowledge of MS Office software; Word, Excel, and Outlook.

· Knowledge of Practice Management System software.

· Exhibit initiative, responsibility, flexibility, and teamwork skills to motivate others.

· Social perceptiveness skills to be aware of others’ reactions and understanding why they react as they do.

· Active listening skills to give full attention to what other people are saying, to take time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

· Reading, writing, and speaking skills to communicate information effectively in work related documents; as appropriate for the needs of the audience.

· Active learning skills to understand the implications of new information for both current / future problem solving.

· Ability to deal effectively with people from diverse backgrounds and to converse in a calm and friendly manner; achieving trust and respect.

· Ability to communicate effectively when speaking and/or writing, to respond quickly/ thoroughly to maximize customer satisfaction to common inquiries, complaints, or billing inquiries from patients, third party insurance personnel, co-workers, and other visitors to the company.

· Ability to multi-task, organize/coordinate/prioritize work efficiently and to work under stress, with interruptions and deadlines; to concentrate on a task over a period of time, without being distracted.

· Ability to read, listen to, and understand information and ideas presented verbally and/or in writing.

· Ability to solve practical problems and deal with a variety of concrete variables in situations where broad standardization exists; to tell when something is wrong or is likely to go wrong; to recognize and solve the problem.

· Ability to work independently with minimal supervision on assigned tasks, as well as to accept direction on given assignments.

· Ability to maintain organization in a changing environment; maintaining a flexible attitude and approach towards assignments, successfully operating under ambiguous guidelines.

Working Conditions

• Work is performed in an interior medical/clinical environment that is well lit and clean.
• Moderate physical activity may be necessary. Requires handling of average weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.
• Work environment involves some exposure to hazards and/or physical risks, which require following basic safety precautions.