Short Term Rental Manager LLC is thrilled to announce an exciting opportunity for a Service Manager to join our dynamic team. As a Service Manager, you’ll oversee our vacation rental operations across a variety of bustling neighborhoods including Phoenix, Scottsdale, Tempe, Peoria, and others. This full-time role is ideal for individuals with a strong background in leadership and service management who excel in fast-paced environments.

In this pivotal role, you’ll lead and inspire your team to uphold the highest standards of cleanliness, quality, guest satisfaction, and operational efficiency. If you're passionate about driving team performance, fostering a culture of excellence, and delivering exceptional service in a fast-paced, high-demand environment, we want you on our team!

Key Responsibilities:

• Lead & Supervise Operations Team: Manage, train, and support a dedicated team of vacation rental cleaners, technicians, and support staff, ensuring all operations run smoothly and efficiently across multiple properties.
• Onboarding & Property Management: Oversee the onboarding process for new properties, ensuring all aspects of maintenance, inventory, and deep cleaning are conducted to company standards.
• Quality Control & Continuous Improvement: Perform routine inspections and audits of properties to ensure they meet high-quality standards. Analyze service processes and implement improvements to increase efficiency and quality across properties.
• Guest & Client Satisfaction: Conduct pre-arrival property inspections to ensure readiness for guest arrivals, addressing any issues immediately to guarantee a seamless experience for both property owners and guests.
• Team Performance & Development: Monitor and document team performance, providing coaching and feedback to help team members improve and meet service standards. Develop and update training and procedure manuals to ensure consistent service quality.
• Inventory & Resource Management: Oversee inventory management for each property, ensuring necessary supplies and equipment are always available and that properties remain in top condition.
• Vendor & Stakeholder Management: Maintain strong relationships with external vendors and property owners, ensuring high-quality service and addressing any concerns quickly.

Key Qualifications:

• Leadership Experience: Proven track record of leading and managing teams in a service-oriented environment, with a focus on quality and performance.
• Operational Expertise: Strong organizational and multitasking abilities, with a knack for optimizing processes to ensure efficiency and high service standards.
• Customer-Centric Focus: Excellent communication skills and the ability to maintain positive, professional relationships with clients, vendors, and team members.
• Problem-Solving Skills: Ability to handle challenges on the fly, resolving issues quickly and effectively to maintain operational flow and guest satisfaction.
• Attention to Detail: Strong eye for detail, ensuring that every property is ready for guests and meets the highest cleanliness and quality standards.
• Physical & Managerial Requirements: Comfortable with the physical demands of the role, including standing, walking, and moving objects as necessary, while also managing day-to-day operations.

If you meet the criteria for this role, we would love to hear from you!  Join us in shaping the future of our dynamic, expanding business and your personal growth.