IT Support Technician

An organization is seeking an enthusiastic and self-motivated IT Support Technician to join its team. This role offers an opportunity to establish a career and grow within the organization. Training and continued growth opportunities are provided for individuals with excellent talent, energy, and ambition to succeed.

Benefits

• Comprehensive benefits, including Medical, Dental, and Vision coverage.
• 401(k) with company match.
• Paid time off and paid holidays.
• Employee discounts and referral bonuses.
• Annual performance reviews with merit-based increases.

Position Summary

The IT Support Technician will support multiple sites throughout Harrisburg, Mechanicsburg, and Lancaster, Pennsylvania. This role involves managing day-to-day operations and troubleshooting issues across multiple sites, both remotely and on-site. Responsibilities include traveling to different locations to perform on-site tasks. The environment is primarily MS Windows-based with various mobile technologies used at different locations.

Work Hours

• Monday through Thursday: 10:30 AM – 7:00 PM
• Saturday: 9:00 AM – 5:00 PM

Job Requirements

Key Qualifications:

• 1-3 years of experience in hardware/software support (remote and onsite).
• Strong customer service skills with a focus on delivering exceptional support.
• Willingness and ability to travel between office locations (within a 25-mile radius).
• Ability to lift and carry items up to 50 pounds.
• Proficiency in documenting and resolving support tickets promptly.

Preferred Skills:

• Experience with asset management and inventory tracking.
• Familiarity with IT service management tools such as FreshService.