- Lead by example
- Adhere to scheduled in times and wear appropriate business attire
- Use business skills to maximize seating, with welkins and repeat clientele.
- Maintain integrity of the service
- Maintain guest relationships and build databases tracking visits, preferences, and other history to promote repeat business
- Treat guest and team members with respect and be accessible for guest needs.
- Daily monitoring of Reservation platform settings managing changes.
- Support management with implementing department procedures.
- Welcome/answer guest calls warmly and with enthusiasm
- Book within the seating guidelines arrangements for proper guest flow for restaurant operations
- Anticipate guest needs for a positive dining experience
- Create reservations and manage reservation system.
- Be knowledgeable about all the property offerings and upsell
- Ensure all promotions are communicated correctly to team members, guest, and vendors.
- Makes sure all caller requests are followed through
- Monitor daily bookings and inform management of statuses
- Send confirmation emails for reservations
- Take phone calls and record guest reservation request in the reservation system platform
- Monitor guest feedback and customer trends
- Ensure all systems are monitored daily: calls, voicemails, reservation platforms and emails.
- Take phone calls and record guest reservation request in the reservation system platform
- Tag guest information in reservation platform with relevant information: celebrations, allergies, etc.
- Ensure all PX, VIP, Allergy, Billing, Celebrations, ect. Notes are efficiently communicated with management, kitchen, and staff
- Converse with customers, ensuring their satisfaction with their dining experience
- Ensure menus pars are present
- Ensure menus are up to date, clean and mark free
- Ensure that front desk is continuously organized and fully stocked
- Relay phone messages in a fast and efficient manner
- Accurately explain menu items, ask questions, and provide suggested menu items when requested
- Following food safety guidelines
- Monitor restaurant/ office floor for spills and other safety hazards
- Ensuring that the restaurant/office is always neat and presentable
- Inspect and set up reservations desk and inform management if any supplies are needed
- Menu printing
