Our client is hiring a Senior Vice President of Client Services.

The SVP of Client Services will be responsible for the strategic direction and supervision of the Client Services department, ensuring that business objectives are achieved efficiently and cost-effectively. You will partner with service leaders on defining and executing high-level client strategy and give expert guidance to our team for managing our client relationships.

This person is a dynamic leader, strategic by nature, always thinking about the client experience and how to enhance it. They have led a team, having been responsible for their growth, training and success. They are a mentor, a leader, and a team player willing to roll up their sleeves to meet the needs of our clients. They've also demonstrated success in business development, both new and organic. They understand the importance of partnership, internally and externally.

Responsibilities

• Lead, manage, and plan client strategies as well as take ownership of “bottom-line” accountability

• Develop and implement new methods and processes to ensure business efficiency and profitability

• Lead the creation of all scopes of work, timelines and project briefs

• Manage tight deadlines and exceed client expectations with attention to detail and flawless execution

• Ensure our clients receive appropriate and professional guidance and service from the client services team, resulting in account stability, increased business, and profit

• Partner/collaborate with all other directors to form respectful and dynamic relationships, and

collaborate to integrate the work

• Build positive and lasting relationships with all appropriate client services team members; see that strong relationships are being developed at other levels within each client group

• Responsible for the selection, evaluation, work assignment, and on-going professional development of the client services team

• Recognize and nurture organic new business opportunities among existing clients

• Develop, present, and negotiate annual agency fees and budgets

• Identify new business opportunities, lead pitch processes and manage new business pipeline

• Develop and maintain departmental budgets and oversee expenditures

• Identify overall business challenge, create business vision and strategy, and own solutions as a member of the Executive Leadership Team

Requirements

• 15+ years professional experience including recent agency experience (healthcare experience strongly desired)

• Minimum 5 years supervisory experience

• BA or BS in Marketing, Advertising, Communications, Journalism, Liberal Arts (MBA a plus)

• Proven record of successful project management (experience overseeing project management a plus)

• Strong consumer and target understanding

• Track record of success in brand planning/execution and program evaluation/analysis

• Superior negotiation skills and experience, especially contract negotiations with clients

• Experience with working on both traditional and digital strategies

• Strong interpersonal, written, and presentation skills

• Strong leadership and team development ability

This position is fully remote.