This role is primarily to oversee and monitor the movement of parcels from the merchant through the hub and successfully to the carrier. This involves actively visiting and working within a 3PL environment. Visiting merchants to train in the process to their operatives for merchant hub, hybrid and Global-e hub solutions. Liaising with the Tech Team to solve issues and answering CS queries through Zendesk. You will also be expected to work on all carrier exception reporting. You will need to be able to work well in a team but also be confident in working alone and making decisions. 

Candidates MUST live in the Columbus, Ohio area! This role is a hybrid role and candidates will mostly work from home, but will be expected to travel to the Global-e warehouse in Columbus, Ohio part of the time. Business travel to New York, and other central merchant locations will also be required for trainings and meetings as needed.

Requirements

• Bachelor’s Degree preferred
• 1+ years experience
• Strong business and financial acumen
• Strong analytical skills
• Ability to work effectively as part of a team and independently
• Ability to effectively solve problems
• Creative and able to adapt quickly to change
• Strong written and verbal communication skills
• Strong organization and time management
• Proven abilities to manage multiple accounts at a time
• Proven track record of exceeding expectations
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level