This role is primarily to oversee and monitor the movement of parcels from the merchant through the hub and successfully to the carrier. This involves actively visiting and working within a 3PL environment. Visiting merchants to train in the process to their operatives for merchant hub, hybrid and Global-e hub solutions. Liaising with the Tech Team to solve issues and answering CS queries through Zendesk. You will also be expected to work on all carrier exception reporting. You will need to be able to work well in a team but also be confident in working alone and making decisions.
This role is remote, but candidates MUST live within the Columbus, Ohio area. Business travel throughout Texas, Tennessee, New York, and other central merchant locations will be required for trainings and meetings as needed.